FINN

Customer Retention Manager

FINN

full-time

Posted on:

Location Type: Hybrid

Location: Munich • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • As part of the B2C Retention team, you are the primary point of contact for our B2C existing customers.
  • You support them with renewing their current subscription or booking a follow-up subscription and provide individual, targeted advice — from suitable options and vehicle changes to our loyalty program.
  • With your sensitivity to customers' wishes and needs, you ensure they find the best possible mobility solution and enjoy a first-class customer experience.

Requirements

  • You enjoy customer contact and ideally have already gained initial experience in customer advisory, customer sales, or customer service. Entry-level candidates are also welcome!
  • You are service-oriented and work independently to resolve customer issues.
  • You are an excellent communicator — both written and verbal — and can easily adapt your style to different interlocutors.
  • You are structured, detail-oriented, and comfortable questioning existing processes and optimizing your work.
  • You are fluent in German and confident in English.
Benefits
  • This position is based in Munich and offers the flexibility to work hybrid, fully remote (within Germany), or on-site at the Munich office. By agreement, working from another EU country for a limited time is possible.
  • Rapid growth & development: FINN is growing quickly — you will have the opportunity to progress fast in a dynamic scaleup environment with challenging, cross-functional projects.
  • Attractive compensation package: excellent target salary, significant virtual company equity, and an annual training budget of €1,500 (e.g., for external certifications or conferences).
  • Mobility made easy: Want to drive your own FINN car? With JobAuto and your FINN discount, it’s straightforward.
  • Wellbeing & team culture: From a sports membership and mental health support to regular team events — we care about your wellbeing and a strong team spirit.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer advisorycustomer salescustomer serviceservice-orientedexcellent communicatoradaptabilitystructureddetail-orientedproblem-solvingprocess optimization