Finity

Bilingual Customer Service/Call Center Representative

Finity

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Conduct inbound and outbound calls for our health and wellness incentive programs.
  • Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures.
  • Provide consistently excellent customer service.
  • Register members to wellness programs.
  • Assist members with navigating our wellness portals and ordering catalog items.
  • Manage multiple software interfaces for different wellness programs according to member needs.
  • Maintain consistent punctuality and attendance to provide complete call queue coverage at all times.
  • Follow best practices regarding HIPAA laws and protection of members PHI at all times.

Requirements

  • At least 1 year of customer service experience in a call center environment
  • Performance-driven; able to consistently meet daily and monthly required benchmarks
  • Ability to work with different software programs and interfaces, such as call center applications and Microsoft Office
  • Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations
  • Must be comfortable with a high volume of inbound calls
  • Ability to remain professional and composed during each call
  • Excellent attendance record and punctuality
  • Ability to type at least 40 WPM
  • Must be able to use computer/monitor throughout the course of the work day
  • High-speed internet connection required (at least 50 mbps)
  • Must have a quiet, distraction-free space to work without background noise
  • Bilingual fluency in English/Spanish is required.
Benefits
  • Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment)
  • Company paid holidays
  • Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
  • Professional development funds
  • 401(k) with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencetyping (40 WPM)bilingual (English/Spanish)
Soft Skills
performance-drivenprofessionalismcomposurepunctualityattendance