Bilingual Customer Service/Call Center Representative

Finity

Wellness Services Representative at Finity assisting members with health and wellness programs via remote calls. Ensuring excellent customer service and compliance with HIPAA requirements.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Conduct inbound and outbound calls for our health and wellness incentive programs.
Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures.
Provide consistently excellent customer service.
Register members to wellness programs.
Assist members with navigating our wellness portals and ordering catalog items.
Manage multiple software interfaces for different wellness programs according to member needs.
Maintain consistent punctuality and attendance to provide complete call queue coverage at all times.
Follow best practices regarding HIPAA laws and protection of members PHI at all times.

Requirements

What you’ll need

At least 1 year of customer service experience in a call center environment
Performance-driven; able to consistently meet daily and monthly required benchmarks
Ability to work with different software programs and interfaces, such as call center applications and Microsoft Office
Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations
Must be comfortable with a high volume of inbound calls
Ability to remain professional and composed during each call
Excellent attendance record and punctuality
Ability to type at least 40 WPM
Must be able to use computer/monitor throughout the course of the work day
High-speed internet connection required (at least 50 mbps)
Must have a quiet, distraction-free space to work without background noise
Bilingual fluency in English/Spanish is required.

Benefits

Comp & perks

Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment)
Company paid holidays
Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
Professional development funds
401(k) with company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencetyping (40 WPM)bilingual (English/Spanish)

Soft Skills

performance-drivenprofessionalismcomposurepunctualityattendance