Strategic Customer Success Engineer

Fingerprint

Strategic Customer Success Engineer ensuring enterprise customers' success with product deployment. Collaborating with sales, product, and engineering teams to drive client satisfaction.

Posted 5/20/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $150,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudGoJavaJavaScriptMacOSNode.jsPHPPostgresPythonSQL

About the role

Key responsibilities & impact

Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.
Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
Partner with clients to align Fingerprint’s roadmap with their priorities while driving broader adoption of our capabilities.
Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner.
Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights. Create reports that highlight trends, risks, and opportunities.
Minimal travel to visit customers on site expected.

Requirements

What you’ll need

7+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts.
Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations
Experience working with RESTful APIs and other web services
Strong SQL skills; PostgreSQL experience preferred
Familiarity with software development lifecycles and modern API architectures
Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred
Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations
Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
Track record of thriving in highly ambiguous, fast-paced environments.
Demonstrated ability to understand customer needs and deliver solutions that drive success.
Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals.
Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

Benefits

Comp & perks

Bonuses
Stock options
Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaScriptRESTful APIsSQLPostgreSQLSDK languagesGoNode.jsPythonPHPC#

Soft Skills

troubleshootingcommunicationcustomer needs understandingcross-functional collaborationrelationship buildingthought leadershipadvocacyanalytical skillsproblem-solvingadaptability

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering