Customer Success Manager

• Facilitate the transition out of implementation to go-live
• Manage a portfolio of clients and make certain a high level of satisfaction with the product is achieved
• Create a plan to ensure client success
• Conduct regular meetings with clients to make recommendations on using the product and future product enhancements to provide continuous success in business processes
• Provide best practice recommendations, expert-level application support and assist in solving point-in-time challenges
• Work with product development and technical support to resolve customer issues/concerns
• Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks
• Experience conducting virtual meetings with internal and external customers
• Travel may be required

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Architect

Customer Success