Technical Customer Success

• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications.
• Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.
• Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions.
• Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues.
• Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers.
• Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
• Develop automation scripts for API testing, validation, and monitoring processes.
• Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively.
• Create and maintain comprehensive documentation to facilitate self-service support for customers.
• Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product.
• Work closely with Customer Success Managers to onboard, retain and grow customers
• Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.

Customer Success Engineer

Senior Customer Success Engineer

Customer Success Engineer