Operations

• Provide executive oversight of offshore operations, ensuring cultural leadership, high-engagement atmosphere and alignment with U.S. strategy.
• Own day-to-day execution across Underwriting, Pet Verification, Tagging, and Support.
• Grow and manage U.S. operations, driving performance, growth, and integration with international teams.
• Lead, mentor, and hold operational managers accountable to business goals.
• Oversee staffing strategy, workforce planning, hiring, and cost efficiency.
• Partner with QA/Training to enhance onboarding, training, and quality controls.
• Collaborate with Business Operations, Product, and finance to streamline workflows, scale processes, and drive forecasting.
• Drive support excellence by monitoring KPIs and surfacing insights through BI, analytics, and AI tools.
• Travel at least twice annually to regional offices to onboard, align, and connect in person.

Senior Manager, Global Operations and Support

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations

Sales Compensation & Operations Consultant

Operations Coordinator