Findigs, Inc.

Senior Manager, Global Operations and Support

Findigs, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $165,000 - $185,000 per year

Job Level

Senior

About the role

  • Provide executive oversight of offshore operations, ensuring cultural leadership, high-engagement atmosphere and alignment with U.S. strategy.
  • Own day-to-day execution across Underwriting, Pet Verification, Tagging, and Support.
  • Grow and manage U.S. operations, driving performance, growth, and integration with international teams.
  • Lead, mentor, and hold operational managers accountable to business goals.
  • Oversee staffing strategy, workforce planning, hiring, and cost efficiency.
  • Partner with QA/Training to enhance onboarding, training, and quality controls.
  • Collaborate with Business Operations, Product, and finance to streamline workflows, scale processes, and drive forecasting.
  • Drive support excellence by monitoring KPIs and surfacing insights through BI, analytics, and AI tools.
  • Travel at least twice annually to regional offices to onboard, align, and connect in person.

Requirements

  • 6+ years of experience in Operations or Business Operations, with proven success owning global/remote teams at scale.
  • Experience managing multiple teams and managers across geographies.
  • Strong proficiency in BI and Analytics tools with the ability to build reports, dashboards, and conduct detailed operational analyses.
  • A data-driven approach, with a demonstrated ability to quickly learn and adopt new tools, particularly AI-driven platforms.
  • Strong analytical skills and comfort owning KPIs, dashboards, and operational reporting.
  • Demonstrated ability to manage staffing and hiring while balancing cost efficiency and quality.
  • Proven ability to scale teams, build processes, and implement training programs.
  • Excellent communication skills and ability to work cross-functionally.
  • A self-starter mentality with a scrappy, resourceful approach to solving problems in fast-paced environments.
  • Willingness and ability to travel internationally as needed.
  • Familiarity with Salesforce, Zendesk, or other ticketing/support platforms.
  • Nice-to-haves: Startup experience; Experience working closely with Product and Business Operations teams; Background in scaling operational teams in tech-enabled services or SaaS companies.