Client Trainer II – Fixed Ops
Cox Enterprises
Senior Manager, Global Operations and Support
Findigs, Inc.
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 - $185,000 per year
Job Level
Senior
About the role
- Provide executive oversight of offshore operations, ensuring cultural leadership, high-engagement atmosphere and alignment with U.S. strategy.
- Own day-to-day execution across Underwriting, Pet Verification, Tagging, and Support.
- Grow and manage U.S. operations, driving performance, growth, and integration with international teams.
- Lead, mentor, and hold operational managers accountable to business goals.
- Oversee staffing strategy, workforce planning, hiring, and cost efficiency.
- Partner with QA/Training to enhance onboarding, training, and quality controls.
- Collaborate with Business Operations, Product, and finance to streamline workflows, scale processes, and drive forecasting.
- Drive support excellence by monitoring KPIs and surfacing insights through BI, analytics, and AI tools.
- Travel at least twice annually to regional offices to onboard, align, and connect in person.
Requirements
- 6+ years of experience in Operations or Business Operations, with proven success owning global/remote teams at scale.
- Experience managing multiple teams and managers across geographies.
- Strong proficiency in BI and Analytics tools with the ability to build reports, dashboards, and conduct detailed operational analyses.
- A data-driven approach, with a demonstrated ability to quickly learn and adopt new tools, particularly AI-driven platforms.
- Strong analytical skills and comfort owning KPIs, dashboards, and operational reporting.
- Demonstrated ability to manage staffing and hiring while balancing cost efficiency and quality.
- Proven ability to scale teams, build processes, and implement training programs.
- Excellent communication skills and ability to work cross-functionally.
- A self-starter mentality with a scrappy, resourceful approach to solving problems in fast-paced environments.
- Willingness and ability to travel internationally as needed.
- Familiarity with Salesforce, Zendesk, or other ticketing/support platforms.
- Nice-to-haves: Startup experience; Experience working closely with Product and Business Operations teams; Background in scaling operational teams in tech-enabled services or SaaS companies.
