findhelp

Account Manager

• Manage key named channel partnerships that promote revenue and new customer growth.
• Develop, forecast, and maintain a detailed pipeline of channel deals.
• Support go-to-market planning for each channel partnership, which includes, but is not limited to:
• Partnering with marketing to develop press releases and collateral related to our partnership.
• Partnering with our channel partners' sales and customer success teams to understand their existing customer base and how we will partner with their team to roll this out. Document the total addressable market and revenue opportunity for findhelp.
• Support their team with developing materials, training, and sales support. Identify opportunities to develop case studies/success stories with our partners' customers (e.g., webinars, conferences, etc.).
• Develop bi-weekly touch points and pipeline reviews with our partners' sales and customer success leadership.
• Be a best practice expert in product positioning, demonstration of how the platform adds value and integrates with partners' solutions, our partners' customer base/market, marketing strategy, and sales enablement for our partners. Demonstrate top-notch planning and project management skills, comfortable managing competing priorities while consistently meeting (or exceeding) goals and overcoming challenges.
• Partner with marketing teams (internal and partners) to design and finalize program content (pitch collateral, case studies, battle cards, etc.). Own the creation and delivery of an enablement program for Channel Partners.
• Respond directly to partner sales/support questions, while simultaneously tracking unmet partner needs or trends to inform additional enablement investments.

Channel Partner Manager