Findasense

Community Manager, English, Portuguese

Findasense

full-time

Posted on:

Location Type: Hybrid

Location: Bogotá • 🇨🇴 Colombia

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Job Level

JuniorMid-Level

About the role

  • You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.
  • You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or trending topics (TT) that may arise.
  • You will actively monitor and identify conversation trends and cultural moments relevant to the brand, capitalizing on them through real-time marketing opportunities in coordination with the creative agency.
  • You will detect, contact, and foster conversations with influencers and key opinion leaders (KOLs), leveraging their relevance to amplify brand messages and increase engagement.
  • The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
  • You will also promote some of the content on the networks.
  • You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
  • You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
  • You will research new trends in RRSS that contribute to the creation of content for brands and/or current clients, identifying new formats, platforms, and tone-of-voice approaches to keep the brand relevant.

Requirements

  • You will bring 2 to 3 years of experience as a Community Manager.
  • Professional degree in Marketing, Advertising, Journalism, or Social Communication.
  • Someone who manages social networks and is up to date with the latest news.
  • A person oriented to help consumers, organized and attentive to detail.
  • Sociable person who enjoys customer service and generates good engagement with everyone.
  • Fluent in English and Portuguese Mandatory.
  • Willingness to travel at some point during the year.
  • Availability to work full time.
Benefits
  • An indefinite-term contract with Findasense Colombia, with a 2-month probation period.
  • 23 business days of vacation, plus your birthday off!
  • Private health insurance — at Findasense we care about your well-being.
  • You can work from home, from any Findasense office, or from anywhere in the world, in line with our Hybrid Way of Work policy.
  • Connectivity allowance.
  • Flexible hours to support your work–life balance.
  • Employee Fund – Fondemec.
  • You’ll be able to participate in our volunteer program, with 40 working hours per year to collaborate with organizations involved in community service or volunteer initiatives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
social media managementcontent creationreal-time marketingtrend analysisreportinginfluencer engagementcustomer carequantitative analysisqualitative analysisdigital marketing
Soft skills
organizationattention to detailcustomer servicesociabilitycommunicationteam collaborationengagementproactivityadaptabilitycreativity