Product Operations Lead
Snorkel AI
Product Operations Generalist
Finch
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $79,000 - $86,000 per year
Job Level
Junior
About the role
- Identify operational solutions to address product or UX bottlenecks
- Act as the first line of defense for our employers’ technical inquiries for Finch’s Assisted products, providing reactive support, troubleshooting issues, and offering best practices
- Build and maintain core security procedures and policies to ensure continual operational compliance
- Ensure we're processing workflows for our customers within established service level agreements (SLAs)
- Collaborate with engineers and product managers to understand the product roadmap and the underlying operational requirements to reach key deadlines
- Independently manage and set clear deadlines for multiple simultaneous projects
- Set a high bar for execution, both in terms of quality and speed.
Requirements
- 1 - 4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company
- Proven experience handling structured data (Excel, CSV, JSON, etc.)
- Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
- Deep curiosity of the process to abstract away operational complexity to deliver a streamlined customer UX
- Desire to collaborate across the team to ensure a clear alignment of internal operations with product deadlines
- Willingness to take on mission-critical projects and actively communicate challenges and outcomes as they arise
- Ability to clearly document processes so they can be optimized over time
- Comfortable coordinating with multiple parties and building relationships both internally and externally
- Strong written communication skills
Benefits
- Finch’s compensation package includes a competitive base salary benchmarked against real-time market data
- Equity for all full-time roles
- Exceptional benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelCSVJSONdata handlingoperational complianceproject managementtroubleshootingworkflow processingsecurity proceduresbest practices
Soft skills
organizational skillscommunication skillscollaborationcuriosityrelationship buildingproblem-solvingtime managementexecution qualityadaptabilitydocumentation
