Resolution Strategy, Operations and CASS Analyst

Financial Conduct Authority

. Support the CASS Operations, Data and Risk team as a first-line intake point for information and data received by ReSOC (from firms, auditors and internal stakeholders) .

Posted 5/16/2026contractLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £43,100 - £59,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support the CASS Operations, Data and Risk team as a first-line intake point for information and data received by ReSOC (from firms, auditors and internal stakeholders)
Apply a consistent, risk-based approach to prioritise incoming correspondence and data, identify key themes and potential consumer harm indicators, and escalate appropriately within agreed timescales
Produce concise analysis and MI for stakeholders to support timely decision-making and effective allocation of work across ReSOC and wider FCA teams, ensuring decisions are well informed and aligned to consumer protection goals
Develop deep knowledge of the CASS regime, enhancing your grasp of how firms protect client assets across the UK
Identify recurring issues, bottlenecks and avoidable rework; propose and implement process improvements (e.g., templates, guidance, automation opportunities, standard operating procedures) to improve efficiency and quality

Requirements

What you’ll need

Prior experience of case management systems e.g. Salesforce, Tableau and related workflows
Prior experience of data analysis and reporting using large datasets
Demonstrable experience of using MS Excel to intermediate level
Keen attention to detail and solid analytical skills, paired with an open, innovative mindset that encourages new ideas and collaborative problem solving
Ability to build positive relationships with key stakeholders, representing the department with confidence, warmth and credibility
Highly effective communication skills, using clear, audience-focused reasoning to translate complex issues into concise messages for a wide range of audiences
Supportive organisational approach, able to balance multiple priorities, manage demanding timescales and create a steady, structured workflow for yourself and others
Experience reviewing processes and workflows, supported by well organised document management skills that help teams work smoothly and consistently

Benefits

Comp & perks

25 days annual leave plus bank holidays
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
35 hours of paid volunteering annually
Hybrid model where employees work a minimum of 40% in the office each month

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingMS Excelcase management systemsSalesforceTableauprocess improvementsautomationdocument management

Soft Skills

attention to detailanalytical skillscollaborative problem solvingrelationship buildingcommunication skillsaudience-focused reasoningorganisational skillstime managementworkflow management