Collections

• Confirm the right party is reached to facilitate credit recovery discussions.
• Negotiate payment terms and methods which often requires reviewing account information, and/or asking probing questions in order to better understand potential objections to payment.
• Overcome stalls and objections by suggesting solutions for debt payment.
• Utilize payment options (credit cards, direct cheques) and secure information to allow administrative services to process.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal and close accounts within certain guidelines.
• Manage administrative tasks to support daily collections operations, including maintaining shared queues, responding to internal requests, and ensuring timely processing of payments and account updates.
• Review and clear assigned queues and inboxes to maintain accuracy and operational efficiency.
• Advise management regarding collection strategy effectiveness for various portfolios when required.
• Help resolve higher level disputes when required.

Collections Specialist, Bilingual – 6m Contract

Collections Agent – High Value At Risk

Virtual Collections Agent – High Value At Risk, Bilingual – English, French