Servicing Oversight Analyst II
Finance of America
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $65,000 - $80,000 per year
About the role
- Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements.
- Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations.
- Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience.
- Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions.
- Performs oversight testing in accordance with the established Servicing Oversight Plan.
- Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics.
- Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions.
- Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate.
- Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners.
- Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations.
- Adheres to written risk and compliance policies and procedures governing servicing oversight activities.
- Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity.
- Performs other duties as assigned.
Requirements
- Minimum 3 years of experience in the mortgage servicing industry.
- Demonstrated experience performing testing, auditing, or quality control activities to identify risk and ensure regulatory and contractual compliance.
- Strong analytical skills with the ability to identify trends, assess root causes, and evaluate performance metrics.
- Proficiency in Microsoft Office tools (Excel, Word, Outlook) and ability to adapt to new technologies and applications.
- Effective research, problem-solving, and critical-thinking skills.
- Strong written and verbal communication skills with the ability to collaborate across teams.
- Ability to operate effectively in a fast-paced, high-visibility environment while managing multiple priorities.
- Demonstrated ability to apply strategic thinking when assessing risk and making decisions.
- Knowledge of servicing operations and borrower experience processes related to performing loan operations, complaints management, default operations, or mortgage product types (including forward or reverse mortgage products).
Benefits
- health, dental, vision, life insurance
- paid time-off benefits
- flexible spending account
- 401(k) with employer match
- ESPP
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan-level reviewsrisk indicatorsregulatory complianceauditingquality controlperformance metricsroot cause analysisservicing oversighttesting activitiesmortgage product types
Soft Skills
analytical skillsproblem-solvingcritical thinkingwritten communicationverbal communicationcollaborationstrategic thinkingadaptabilitytime managementattention to detail