Junior Service Desk Analyst

Fin-X

Analista de Service Desk da Fin-X, empresa de tecnologia para hospitais, clínicas e operadoras. Suporte interno, gestão de acessos, monitoramento de ambientes e automação de chamados.

Posted 8/18/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing user access and support across Microsoft 365, Azure DevOps, and corporate telephony systems while ensuring operational security and compliance. Proficient in troubleshooting technical issues and enhancing service desk processes through automation and documentation.

Highest-signal resume keywords

Microsoft 365 ManagementAccess ManagementTechnical SupportOperational SecurityCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows Computer ConfigurationTicket TriageAPI Health ChecksCloud Cost OptimizationEquipment Lifecycle ManagementMFA ComplianceService Desk AutomationInventory ManagementEmail and Teams SupportDevOps Collaboration

Soft Skills

Written CommunicationVerbal CommunicationOrganizational Skills

Tools & Technologies

Microsoft AuthenticatorAzure DevOpsGitEntra IDCorporate Telephony Systems

Industry Keywords

Helpdesk SupportIT SupportService DeskInformation SecurityUser Access Management

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Serve as the single point of contact for internal support across the entire company
Triage and categorize tickets, resolve first-level issues, and escalate requests with context
Provide support for access issues related to email, Teams and Microsoft Authenticator
Manage access on Microsoft 365, Entra ID, Azure DevOps and Git platforms
Support enablement of corporate AD/SSO logins and MFA
Create accounts and email addresses for new employees and oversee equipment preparation
Coordinate return of equipment and revocation of accesses and licenses during offboarding
Manage inventory of users, laptops and licenses
Track the equipment lifecycle with the vendor
Manage corporate telephony, including SIM cards and numbers
Monitor production and internal environments for availability, scalability, resources, queues and integrations
Perform health checks of APIs and integrations and monitor VPN status
Produce information security reports requested by clients
Execute operational security routines, including reviewing inactive users, new device alerts and MFA compliance
Enhance the Service Desk AI agent
Document processes and convert recurring tickets into automations or self-service articles
Support cloud cost optimization and infrastructure refinements
Take on small tasks from Infrastructure and DevOps teams to broaden technical knowledge

Requirements

What you’ll need

Knowledge of Windows computer configuration
Experience in support/helpdesk or other IT roles, or relevant coursework
Experience using task boards for self-management and organization
Good written and verbal communication to assist non-technical stakeholders
Degree in progress or completed in Technology-related fields

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fin-X Website LinkedIn All Job Openings 11 - 50 employees Founded 2018 🏥 Healthcare 💳 Fintech Healthcare
Fintech Fin-X is a software development company focused on enhancing the healthcare sector by generating transparency, visibility, and security in medical compensation. The company aims to organize healthcare billing transactions to reduce disputes, optimize resources, and create a consensual and integrated view for all participants in the healthcare ecosystem. As a part of the Endeavor network, Fin-X is committed to rapid growth and impactful contributions to the community. Junior Service Desk Analyst Job not on LinkedIn 🔥 2 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🧐 Analyst 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the single point of contact for internal support across the entire company
Triage and categorize tickets, resolve first-level issues, and escalate requests with context
Provide support for access issues related to email, Teams and Microsoft Authenticator
Manage access on Microsoft 365, Entra ID, Azure DevOps and Git platforms
Support enablement of corporate AD/SSO logins and MFA
Create accounts and email addresses for new employees and oversee equipment preparation
Coordinate return of equipment and revocation of accesses and licenses during offboarding
Manage inventory of users, laptops and licenses
Track the equipment lifecycle with the vendor
Manage corporate telephony, including SIM cards and numbers
Monitor production and internal environments for availability, scalability, resources, queues and integrations
Perform health checks of APIs and integrations and monitor VPN status
Produce information security reports requested by clients
Execute operational security routines, including reviewing inactive users, new device alerts and MFA compliance
Enhance the Service Desk AI agent
Document processes and convert recurring tickets into automations or self-service articles
Support cloud cost optimization and infrastructure refinements
Take on small tasks from Infrastructure and DevOps teams to broaden technical knowledge 🎯 Requirements
Knowledge of Windows computer configuration
Experience in support/helpdesk or other IT roles, or relevant coursework
Experience using task boards for self-management and organization
Good written and verbal communication to assist non-technical stakeholders
Degree in progress or completed in Technology-related fields Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Junior NOC Analyst 🔥 37 minutes ago IDT BY INDET GROUP 201 - 500 📡 Telecommunications 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Jr. NOC Analyst monitoring IDT’s global communications networks, applications, and services. Resolving production alerts and coordinating incident response for prepaid communications and payment services. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🧐 Analyst Mid-level Media and Performance Analyst 🔥 23 hours ago GRAN 501 - 1000 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Analista de mídia paga gerenciando campanhas digitais para o Gran, ecossistema brasileiro de educação e tecnologia. Otimizando aquisição, conversão e ROAS com testes e análise de dados. 🇧🇷 Brazil – Remote 💰 Series A on 2021-05 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required Analista de Monitoramento Jr. – Trilíngue 🕒 4 days ago InfoJobs 51 - 200 🎯 Recruiter 🏪 Marketplace Website LinkedIn All Job Openings Analista de monitoramento júnior monitorando infraestrutura de TIC na Stefanini, multinacional de consultoria em tecnologia. Detectando incidentes, executando scripts e apoiando sua resolução remotamente. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🧐 Analyst 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Analista de Monitoramento – Júnior 🕒 4 days ago Stefanini Brasil 10,000+ employees 💼 Consulting 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Analista de monitoramento júnior na Stefanini, empresa global de tecnologia e IA. Operando ferramentas como Zabbix e Grafana em escala de turnos. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🧐 Analyst 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required Mathematical Modeling Analyst – Mid-level 🕒 4 days ago UniSoma - Soluções inteligentes que suportam decisões 11 - 50 📦 Logistics 💼 Consulting 🤖 Artificial Intelligence Website LinkedIn All Job Openings Analista de Modelagem Matemática desenvolvendo sistemas de otimização matemática para a Unisoma. Analisando requisitos e apoiando a implantação de aplicações nos clientes. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst 🗣️🇧🇷🇵🇹 Portuguese Required View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs