Customer Support Analyst, Level 1
Fin-X
full-time
Posted on:
Location Type: Remote
Location: Brazil
Visit company websiteExplore more
Job Level
About the role
- Triage of incoming requests, routing tickets to the appropriate team or queue
- Handling tickets for account/login creation and clarifying user inquiries
- Deep understanding of the platform, its features, and expected behavior in response to requests
- Chat support for both medical secretaries and physicians
- Monitoring Business Intelligence (BI) for data analysis and process optimization
- Participation in regular meetings with clients
- Presenting and validating solutions with clients
- Creating releases for platform updates and improvements
- Continuous development of knowledge about the platform
Requirements
- University degree in progress (preferred)
- Minimum of 6 months' experience in customer support
- Previous experience in the hospital/healthcare sector (preferred)
Benefits
- Competitive compensation
- Remote work model: flexibility to balance your schedule
- Performance evaluations: career growth based on your development
- Quarterly Talent Review - positions and deliverables are revisited to closely monitor each employee's progress and professional growth
- Access to Fiibo: exclusive benefits to make everyday life easier
- Welhub: a well-being platform to support your physical and mental health
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationproblem-solvingcustomer supportdata analysisprocess optimizationpresentation skillscollaboration