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Customer Support

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products and services
• Following up with clients or customers to check that they are still satisfied with any purchase
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with product or service
• Working with a team of CSR’s and other departments to find appropriate solutions
• Processing both new sales and returns

Customer Service Representative