Filigran

Senior Customer Success Manager

Filigran

full-time

Posted on:

Location Type: Remote

Location: Australia

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Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
  • Build strong, proactive relationships with customers in the Australian region
  • Identify and support opportunities for upsell and cross-sell in partnership with Sales
  • Coordinate with internal teams to resolve customer issues quickly and effectively
  • Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
  • Collect and share customer feedback to improve product and service quality
  • Track success metrics and use data to inform customer strategy and engagement

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
  • Based in the United States with experience supporting national and regional customers
  • Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)
  • Excellent communication skills
  • Comfortable in a remote, async-first culture
  • Experience with CRM/CSM tools, customer journey tracking, and success metrics
  • Familiarity with the cybersecurity sector, especially threat intelligence, is a plus
  • Fluency in English
Benefits
  • Competitive pay + equity - everyone shares in our success
  • Remote-first, flexible, and balanced - work that fits your life
  • Your setup, your choice - pick the gear that works for you
  • Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer lifecycle managementcustomer successaccount managementupsellcross-sellsuccess metricscustomer journey trackingtechnical aptitudecybersecuritythreat intelligence
Soft Skills
relationship buildingcommunicationproblem-solvingcollaborationcustomer feedback collectiondata-driven strategyadaptabilityremote workproactivitytraining