Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
Build strong, proactive relationships with customers in the EMEA
Identify and support opportunities for upsell and cross-sell in partnership with Sales
Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets
Collect and share customer feedback internally to improve product and service quality
Track success metrics and use data to inform customer strategy and engagement
Occasional travels to meet with customers and attend company events

Requirements

4+ years of experience in Customer Success, Account Management, or a similar client-facing role in the cybersecurity sector, especially in Exposure Validation, Breach and Attack Simulation, or offensive security
Deep understanding of red team operations, purple team exercises, and adversary emulation methodologies
Based in Europe with experience supporting national and regional customers
Hands-on experience with BAS/AEV platforms (Picus, AttackIQ, Cymulate...)
You are comfortable working in a fast-paced environment where priorities evolve, and you adapt quickly while maintaining a high level of quality
Excellent communication skills
Comfortable in a remote, async-first culture
Experience with CRM/CSM tools, customer journey tracking, and success metrics
Fluency in English

Benefits

Competitive pay + equity - everyone shares in our success
Remote-first, flexible, and balanced - work that fits your life
Your setup, your choice - pick the gear that works for you
Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer lifecycle managementupsellcross-sellsuccess metrics trackingred team operationspurple team exercisesadversary emulation methodologiesBreach and Attack SimulationExposure ValidationBAS/AEV platforms

Soft Skills

relationship buildingcommunicationadaptabilityproblem-solvingcollaborationcustomer feedback collectiondata-informed strategyquality maintenanceproactivityremote work adaptability