CRM Engagement Specialist
TIAA
Senior Customer Success Manager
Filigran
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber Security
About the role
- Filigran, founded in October 2022, revolutionizes cyber threat management with proactive open-source solutions trusted by over 6,000 organizations worldwide
- Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the Americas
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve customer issues quickly and effectively
- Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
- Collect and share customer feedback to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
- Based in the United States with experience supporting national and regional customers
- Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Familiarity with the cybersecurity sector, especially threat intelligence, is a plus
- Fluency in English
