Filigran

Senior Customer Success Manager

Filigran

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Filigran, founded in October 2022, revolutionizes cyber threat management with proactive open-source solutions trusted by over 6,000 organizations worldwide
  • Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
  • Build strong, proactive relationships with customers in the Americas
  • Identify and support opportunities for upsell and cross-sell in partnership with Sales
  • Coordinate with internal teams to resolve customer issues quickly and effectively
  • Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
  • Collect and share customer feedback to improve product and service quality
  • Track success metrics and use data to inform customer strategy and engagement

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
  • Based in the United States with experience supporting national and regional customers
  • Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)
  • Excellent communication skills
  • Comfortable in a remote, async-first culture
  • Experience with CRM/CSM tools, customer journey tracking, and success metrics
  • Familiarity with the cybersecurity sector, especially threat intelligence, is a plus
  • Fluency in English