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About the role
Key responsibilities & impact- Provide expert guidance on system configurations and bespoke workflows to ensure the platform is architecturally aligned with the firm’s organizational structure.
- Resolve complex technical issues while fostering a culture of self-sufficiency through comprehensive training, documentation, and scalable self-service resources.
- Drive organization-wide engagement by spearheading feature rollouts and identifying high-impact process improvements that maximize platform ROI.
- Maintain deep subject matter expertise on the Filevine product roadmap (LEX, milestones, and iterative updates) to ensure the firm remains at the forefront of platform capabilities.
- Oversee the technical components of personnel transitions, ensuring seamless onboarding and offboarding workflows to maintain data integrity and user productivity.
- Systematically evaluate existing workflows to identify inefficiencies and realign digital tools with the firm's broader operational objectives.
Requirements
What you’ll need- Hands-on administration of **Filevine** or comparable legal technology platforms.
- Deep understanding of **legal workflows**, regulatory compliance, and high-level client service standards.
- Proficiency in managing **SaaS ecosystems**, including system integrations and end-to-end process automation.
- Strong project management skills with a proven ability to lead **cross-functional initiatives**.
- Outstanding communication abilities tailored for **user training**, technical support, and organizational change management.
- A passion for solving complex problems, driving platform adoption, and **empowering legal teams** through technology.
- Previous experience in a **law firm, legal department, or paralegal role** is strongly preferred.
Benefits
Comp & perks- A dynamic, rapidly growing company, focused on helping organizations thrive
- Competitive & Fair Pay
- Opportunity to learn from a dedicated leadership team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Filevinelegal workflowsSaaS ecosystemssystem integrationsprocess automationproject managementcross-functional initiativesuser trainingtechnical supportorganizational change management
Soft Skills
problem solvingcommunicationleadershiptrainingengagementself-sufficiencycollaborationadaptabilitycritical thinkingempowerment