Directly manage and align the prioritization of DevOps, SRE, and DBRE infrastructure teams under a unified reliability strategy. Set team objectives, drive execution, and ensure resources are focused on the highest-impact business and reliability investments.
Conduct ongoing risk assessments of Filevine's platform to identify and prioritize areas of greatest fragility and business focus. Use data from incident history, usage analytics, monitoring systems, and customer feedback to drive proactive hardening efforts and reduce unplanned downtime.
Define and track key reliability indicators (uptime/availability, mean time to detect, mean time to resolve, incident frequency). Own the reporting apparatus that makes platform health visible and actionable for leadership and product teams.
Manage the process for updating the status page during reliability events. Define clear criteria for posting incidents according to established communication protocols, and ensure customers and internal stakeholders receive timely, accurate updates.
Serve as the bridge between SRE, Product, Engineering, and customer-facing teams to ensure reliability priorities reflect real customer and business impact. Translate reliability trends and infrastructure health into actionable insights for non-technical stakeholders.
Evaluate, implement, and manage the reliability and observability tech stack. Drive decisions on monitoring, alerting, test environments, and infrastructure tooling to ensure the platform scales reliably.
Establish reliability standards, runbooks, and operational patterns that empower engineering teams to contribute to platform resilience. Build documentation and training to make reliability ownership a shared responsibility across the organization.

Requirements

5+ years of experience in SRE, DevOps, platform engineering, or reliability-focused product/program management in SaaS.
Software Engineering Background: Prior hands-on experience as a software engineer or in a deeply technical role. Comfortable reading code, reviewing architecture decisions, and engaging in technical design discussions with engineering teams.
SRE & Infrastructure Expertise: Strong understanding of site reliability principles, cloud infrastructure, database reliability, container orchestration, and modern DevOps practices. Experience managing or closely partnering with SRE and DevOps teams.
Risk Assessment & Data Proficiency: Strong analytical skills with the ability to use data sources to prioritize reliability efforts by business impact.
Communication Mastery: Ability to translate complex reliability and infrastructure data into clear narratives for leadership, product managers, and customer-facing teams.
SDLC & Release Lifecycle Knowledge: Deep understanding of software development lifecycles, release protocols, and incident response processes.

Benefits

Medical, Dental, & Vision Insurance (for full-time employees)
Competitive & Fair Pay
Maternity & paternity leave (for full-time employees)
Short & long-term disability
Opportunity to learn from a dedicated leadership team
Top-of-the-line company swag

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SREDevOpsplatform engineeringrisk assessmentdata analyticscloud infrastructuredatabase reliabilitycontainer orchestrationSDLCincident response

Soft Skills

communicationanalytical skillsleadershipcollaborationproblem-solvingdocumentationtrainingprioritizationnarrative translationstakeholder engagement