Director of Talent Operations

Fika

Director of Talent Operations at Fika, overseeing operational delivery of global Talent function. Ensuring compliance, efficiency, and employee satisfaction in HR operations.

Posted 7/8/2026full-time🇺🇬 UgandaLeadWebsite

About the role

Key responsibilities & impact

Lead the day-to-day operations of Fika's global Talent function
Provide leadership, coaching, and performance management to Regional Talent Managers
Establish and monitor Talent operational goals, service standards, and key performance indicators
Standardize Talent policies, processes, templates, and employee lifecycle practices across all countries
Foster a culture of operational excellence, continuous improvement, accountability, and customer service within the Talent team
Oversee the operational delivery of the employee lifecycle, including recruitment administration, onboarding, probation, performance management, promotions, transfers, leave administration, offboarding, and employee records
Ensure a seamless and consistent employee experience across all countries and employment models
Continuously improve Talent processes to increase efficiency, scalability, and employee satisfaction
Ensure compliance with employment legislation, labor regulations, safeguarding requirements, and organizational policies across all countries of operation
Maintain and continuously improve HR policies, employee handbooks, standard operating procedures, and governance frameworks
Lead internal HR audits and ensure accurate, compliant employee documentation
Serve as the business owner for BambooHR and other Talent systems
Lead the implementation, optimization, and continuous improvement of HR systems and digital workflows
Identify opportunities to automate processes, improve reporting, and streamline Talent operations
Develop and maintain operational documentation, templates, and process guides
Lead Fika's people analytics function, ensuring accurate and timely workforce reporting
Develop executive dashboards and reports covering headcount, turnover, recruitment metrics, diversity, engagement, compensation, and workforce planning
Analyze workforce trends and provide actionable insights that support strategic decision-making
Monitor Talent operational KPIs and recommend improvements based on data
Partner with the Vice President of Talent to operationalize Fika's compensation philosophy and job architecture
Lead the administration of salary reviews, job evaluations, salary benchmarking, and pay band implementation
Partner with Finance and Procurement on vendor selection, contract renewals, budgeting, and procurement processes
Oversee the administration of employee benefits and ensure high-quality employee support across all countries
Identify opportunities to improve service delivery, consolidate vendors, and increase operational efficiency
Lead cross-functional Talent projects, including HR systems implementations, policy reviews, process redesign, compensation initiatives, organizational change efforts, and operational improvements
Drive a culture of continuous improvement through innovation, simplification, automation, and operational excellence
Ensure Talent initiatives are delivered on time, within scope, and aligned with organizational priorities

Requirements

What you’ll need

Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field
Master's degree or relevant postgraduate qualification preferred
Minimum of 8 years of progressive Human Resources experience
At least 4 years in a people leadership role
Demonstrated experience leading HR operations across multiple countries or regions
Strong knowledge of employment legislation, HR compliance, employee relations, and HR governance
Experience managing HRIS platforms (preferably BambooHR) and driving HR systems optimization
Demonstrated experience managing Employer of Record (EOR) providers, healthcare providers, payroll vendors, or other HR service providers
Strong analytical skills with experience developing executive dashboards, HR metrics, and workforce reporting
Experience leading operational transformation, process improvement, and organizational change initiatives
Excellent project management, stakeholder management, and problem-solving skills
Strong written and verbal communication skills with the ability to influence stakeholders across multiple levels
Experience working within international development, multinational organizations, or geographically distributed teams is highly desirable

Benefits

Comp & perks

Flexible work arrangements
Comprehensive mental and physical wellness support
Annual salary reviews aligned with our compensation policy
Opportunities for professional growth

ATS Keywords

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Hard Skills & Tools

Human Resources ManagementPerformance ManagementProcess ImprovementEmployee Lifecycle ManagementHRIS OptimizationWorkforce ReportingCompensation AdministrationTalent AnalyticsPolicy DevelopmentVendor Management

Soft Skills

LeadershipCoachingCommunicationStakeholder ManagementProblem-Solving

Certifications

Bachelor's Degree in Human ResourcesMaster's Degree in Human Resources or Related Field