Product Operations Account Manager

Figure

Account Operations Manager ensuring seamless client onboarding and experience at fintech firm. Overseeing technical implementations and supporting sales and capital markets teams.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $148,350 per yearWebsite

About the role

Key responsibilities & impact

Manage end-to-end client and partner onboarding through successful go-live, including user management, roles, permissions, and self-service setup.
Lead product walkthroughs, workflow training, and transaction education while creating all necessary onboarding docs, training materials, and reference guides.
Handle technical provisioning, including API key distribution and access configuration, specifically for Figure Markets and YLDS capabilities.
Serve as the primary technical point of contact for clients, logging and tracking inbound requests and recurring issues.
Triage, route, and own the resolution of bugs, while answering basic loan status or data questions and escalating as needed.
Support the Sales and Capital Markets team on demos and technical Q&A during the sales process and partner on platform-dependent deals.
Own the structured handoff from the Sales and Capital Markets team into the implementation phase.

Requirements

What you’ll need

4–7 years of professional experience in technical account management, implementation, or customer success, preferably within FinTech, Lending, or SaaS.
Proven experience handling technical onboardings, including API key management, user permissioning, and troubleshooting technical workflows.
A track record of owning post-sale relationships, conducting business reviews, and managing account health for institutional or enterprise clients.
Understanding of mortgage or lending lifecycles (LOS), asset management, or structured finance is a significant plus.
A Bachelor’s degree in Business, Finance, Computer Science, or a related field preferred.

Benefits

Comp & perks

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API key managementuser permissioningtroubleshootingtechnical onboardingworkflow trainingdata managementclient managementbug resolutiontransaction educationimplementation

Soft Skills

communicationproblem-solvingrelationship managementorganizational skillstrainingcollaborationcustomer successleadershipattention to detailtime management