Product Operations Account Manager
Figure
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $110,000 - $148,350 per year
About the role
- Manage end-to-end client and partner onboarding through successful go-live, including user management, roles, permissions, and self-service setup.
- Lead product walkthroughs, workflow training, and transaction education while creating all necessary onboarding docs, training materials, and reference guides.
- Handle technical provisioning, including API key distribution and access configuration, specifically for Figure Markets and YLDS capabilities.
- Serve as the primary technical point of contact for clients, logging and tracking inbound requests and recurring issues.
- Triage, route, and own the resolution of bugs, while answering basic loan status or data questions and escalating as needed.
- Support the Sales and Capital Markets team on demos and technical Q&A during the sales process and partner on platform-dependent deals.
- Own the structured handoff from the Sales and Capital Markets team into the implementation phase.
Requirements
- 4–7 years of professional experience in technical account management, implementation, or customer success, preferably within FinTech, Lending, or SaaS.
- Proven experience handling technical onboardings, including API key management, user permissioning, and troubleshooting technical workflows.
- A track record of owning post-sale relationships, conducting business reviews, and managing account health for institutional or enterprise clients.
- Understanding of mortgage or lending lifecycles (LOS), asset management, or structured finance is a significant plus.
- A Bachelor’s degree in Business, Finance, Computer Science, or a related field preferred.
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API key managementuser permissioningtroubleshootingtechnical onboardingworkflow trainingdata managementclient managementbug resolutiontransaction educationimplementation
Soft Skills
communicationproblem-solvingrelationship managementorganizational skillstrainingcollaborationcustomer successleadershipattention to detailtime management