Data Science Intern
Figma
Product Support Specialist, French Speaking
Figma
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the voice of Figma and help create seamless experiences for customers daily
- Provide exceptional customer support for new and experienced Figma users via email
- Solve customer inquiries about billing, their accounts, and managing their Figma files
- Act swiftly on and communicate often about high-priority customer inquiries, escalating customer issues to the appropriate team for further investigation when needed
- Make suggestions for detailed, easy-to-understand support content (e.g. saved replies, internal knowledge base, process updates)
- Deliver work that develops your soft and technical skills, and share skills with your team
- Develop expertise of Figma's products and the journey of our customers to accurately diagnose and solve sophisticated billing and account inquiries
Requirements
- Demonstrated empathetic problem solving by going above and beyond to help people
- Excellent communication skills. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences
- A bias for action to drive for results – if you see something that can be done differently, you say something, and you advocate on behalf of the customer
- Resilience and adaptability – you're motivated by experimenting, building, working inside and outside of the team, and are confident through times of change and ambiguity
- Fluent level reading, writing and speaking skills in French
- Experience working in a support environment, preferably for a technical SaaS product (added plus)
- An interest in Design (added plus)
- Experience working towards KPIs (added plus)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathetic problem solvingexcellent communication skillsbias for actionresilienceadaptability
