Fig

Director, Recovery and Resolutions – Collections

Fig

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Job Level

Lead

About the role

  • Lead Fig’s collections strategy across pre- and post-charge-off portfolios, aligning to credit risk appetite and business goals.
  • Lead and implement AI solutions to improve recovery, efficiency, and customer experience.
  • Establish and lead a disciplined performance cadence (stand-ups, MBRs, QBRs) and set clear OKRs for the team each quarter to drive accountability and results.
  • Launch and monitor programs to increase recovery rates, reduce delinquency, and mitigate losses — including hardship solutions and debt sales.
  • Build upon and manage a high-performing vendor network (1st party, 3rd party, legal) with clear KPIs, SLAs, and a champion/challenger model.
  • Partner with Risk and Product to directly align strategies and deliver seamless delinquency journeys for customers.
  • Own collections reporting and present insights, risks, and recommendations to executives and the Risk Management Committee.
  • Mentor and develop the team, creating a culture of accountability and continuous improvement.
  • Maintain compliance with Fig’s policies and Canadian regulatory standards, updating processes as needed.
  • Leverage data and performance metrics to spot trends, streamline workflows, and support resource planning.
  • Evaluate and implement best-in-class tools (CRM, dialers, AI bots) and process automation to scale operations effectively.

Requirements

  • Excitement for using AI, automation, and technology to modernize collections.
  • 8+ years in collections, recoveries, or credit risk management, with direct leadership of teams and vendors.
  • Experience building strategy while staying hands-on with operations and execution.
  • Strong analytical skills with the ability to turn data into actionable insights and measurable results.
  • Proven success working cross-functionally with Product, Design, Engineering, and Risk teams.
  • Familiarity with Canadian collections laws and regulatory requirements (asset, not requirement).
  • Comfort thriving in a fast-paced, evolving environment with minimal oversight.
Benefits
  • Competitive compensation, bonus, and benefits.
  • Retirement savings program with employer matching.
  • Comprehensive medical, dental, and vision coverage, plus health and wellness spending accounts.
  • Generous vacation and parental leave top-up.
  • Continuing education stipend for professional development.
  • Working Location: Hybrid with 1 day per week (Tuesdays) out of the Toronto office.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI solutionsdata analysisperformance metricscollections strategyprocess automationKPI managementOKR settingrecovery strategiesdelinquency managementcredit risk management
Soft skills
leadershipmentoringaccountabilitycross-functional collaborationanalytical thinkingcommunicationstrategic planningproblem-solvingadaptabilitycontinuous improvement