Collections

• Lead Fig’s collections strategy across pre- and post-charge-off portfolios, aligning to credit risk appetite and business goals.
• Lead and implement AI solutions to improve recovery, efficiency, and customer experience.
• Establish and lead a disciplined performance cadence (stand-ups, MBRs, QBRs) and set clear OKRs for the team each quarter to drive accountability and results.
• Launch and monitor programs to increase recovery rates, reduce delinquency, and mitigate losses — including hardship solutions and debt sales.
• Build upon and manage a high-performing vendor network (1st party, 3rd party, legal) with clear KPIs, SLAs, and a champion/challenger model.
• Partner with Risk and Product to directly align strategies and deliver seamless delinquency journeys for customers.
• Own collections reporting and present insights, risks, and recommendations to executives and the Risk Management Committee.
• Mentor and develop the team, creating a culture of accountability and continuous improvement.
• Maintain compliance with Fig’s policies and Canadian regulatory standards, updating processes as needed.
• Leverage data and performance metrics to spot trends, streamline workflows, and support resource planning.
• Evaluate and implement best-in-class tools (CRM, dialers, AI bots) and process automation to scale operations effectively.

Director, Recovery and Resolutions – Collections

Collections and Gallery Manager

Collections Specialist – 6m Contract