People Operations Manager
Fig
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the end-to-end execution of onboarding and offboarding processes, ensuring a smooth, compliant, and consistent employee experience.
- Administer payroll using Wagepoint, partnering with third-party vendors to ensure accuracy and timeliness.
- Manage benefits administration, including enrollments, changes, renewals, and employee inquiries.
- Prepare and manage offer letters, contracts, role changes, and other People documentation.
- Maintain accurate employee records and ensure compliance with Canadian employment legislation and internal policies.
- Execute and administer performance and feedback cycles using performance management tools (e.g., Lattice).
- Own the day-to-day management of People systems and HRIS (Humi preferred), ensuring data accuracy and operational effectiveness.
- Identify and implement process improvements that enhance efficiency, clarity, and employee experience, within established People frameworks.
- Run People reporting and operational analysis to support audits, compliance, and leadership decision-making.
- Act as the first point of contact for employee People-related questions and day-to-day employee relations matters.
- Provide practical guidance to managers on People processes, timelines, and best practices.
- Escalate sensitive, complex, or higher-risk employee relations issues in a timely and thoughtful manner.
- Partner closely with People leadership to ensure alignment on priorities, risks, and evolving needs.
- Manage relationships with third-party vendors across payroll, benefits, and People tools, operating within agreed contracts and budgets.
- Support recruitment efforts across the organization by enabling consistent, compliant hiring processes, coordinating logistics, and partnering with hiring managers on People-related aspects of the hiring lifecycle.
Requirements
- 4+ years of experience in People Operations, HR Generalist, or similar roles, ideally within a startup or high-growth environment.
- Strong hands-on experience with Canadian payroll and benefits administration (Wagepoint experience is a strong asset).
- Comfort managing HRIS and People systems (Humi preferred).
- Experience executing performance management cycles and development & growth modules using tools like Lattice.
- Solid knowledge of Canadian employment standards and HR compliance.
- A “get-it-done” attitude—you're scrappy, adaptable, and not afraid to build as you go.
- A practical, execution-focused mindset — you take ownership, apply good judgment, and know when to align and escalate.
- Exceptional attention to detail and organizational skills.
- Clear, empathetic, and professional communication style.
- Experience managing third-party vendors.
- Proficiency with modern productivity tools, including AI-enabled tools, to support documentation, analysis, and day-to-day People Operations work.
Benefits
- Competitive compensation, bonus, and benefits.
- Retirement savings program with employer matching.
- Comprehensive medical, dental, and vision coverage, plus health and wellness spending accounts.
- Generous vacation and parental leave top-up.
- Continuing education stipend for professional development.
- Working Location: Hybrid with 1 day per week (Tuesdays) out of the Toronto office.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll administrationbenefits administrationperformance managementemployee relationsHR complianceprocess improvementdata accuracyoperational analysisemployee documentationrecruitment processes
Soft skills
attention to detailorganizational skillscommunicationadaptabilityexecution-focused mindsetownershipjudgmentempathyrelationship managementproblem-solving