Small Business Relationship Specialist

Fifth Third Bank

Business Banking Relationship Specialist managing escalated client service requests for a portfolio of banking clients. Working at Fifth Third Bank to ensure positive client experiences and problem resolution.

Posted 7/8/2026full-timeRemote • California, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $48,100 - $96,200 per yearWebsite

About the role

Key responsibilities & impact

Operate as a Business Banking Client's escalated servicing point of contact
Take ownership of service, daily needs and general requests for a portfolio of Business Banking clients
Ensure complete client satisfaction through partnership and by providing expedited timely responses to requests
Drive problem resolution and escalates as necessary following the defined channels
Participate in sales calls at the request of the Sales Team

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
1-3 years banking experience preferred including Business or Commercial Bank experience
1-3 years demonstrated client service experience preferred
Strong written and verbal communication skills
Strong organizational skills
Ability to filter and analyze information/process to facilitate decision making
Proficient with SharePoint and Microsoft office products

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client ServiceProblem ResolutionInformation AnalysisDecision Making

Soft Skills

Written CommunicationVerbal Communication

Certifications

Bachelor's Degree