Business Analyst I – CRA

Fifth Third Bank

Business Analyst responsible for analyzing banking applications and user needs at Fifth Third Bank. Functions as a team member to enhance Global Payment applications through workflow adjustments and problem resolution.

Posted 6/5/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $48,100 - $96,200 per yearWebsite

About the role

Key responsibilities & impact

Work in partnership with the business unit in order to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams
Enhance knowledge of Global Payment applications and apply same to workflow, process, and problem resolution
Assist with the planning, testing, and implementation of new applications, enhancements and/or conversions
Work with users in defining project and application requirements
Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects
Function as a liaison between the business line, operations, and the technical areas throughout the project cycle
Partner with the technical areas in the research and resolution of application and process problems
Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency
Provide users with documentation and maintain manuals, training materials and other reference materials
Where/when necessary, and in conjunction with the Review and Control Group and operations, author application procedures and provide training to user community
Work to increase knowledge of the industry and the applications processed by 5/3 Bank and Global Payments
Review published vendor fixes and make recommendation as to need to apply
Level II customer support for front-end applications

Requirements

What you’ll need

Bachelor's degree with an emphasis on MIS &/or Finance &/or International or equivalent combination of education and experience
Minimum 1-3 years experience in Banking, Systems or Operations encompassing one or more of the product groups supported by Global Payments; ACH, Funds Transfer, Foreign Exchange, or Trade Services
Excellent analytical skills
Excellent written and oral communication skills
Excellent presentation skills

Benefits

Comp & perks

comprehensive benefits
differentiated compensation offerings
extensive benefits programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project planningapplication testingprocess improvementproblem resolutiondocumentationcustomer supportautomationworkflow analysisdata analysisapplication procedures

Soft Skills

analytical skillscommunication skillspresentation skillsinterpersonal skillsorganizational skillscollaborationtrainingliaisonproblem-solvingattention to detail

Certifications

Bachelor's degree in MISBachelor's degree in FinanceBachelor's degree in International