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Mortgage Direct Sales Assistant
Fifth Third BankSales Assistant supporting Mortgage Loan Originators in Consumer Direct Channel at Fifth Third Bank. Assisting in quality assurance and customer communications for mortgage loan applications.
About the role
Key responsibilities & impact- Completes quality assurance tasks to ensure that files are moving from the beginning stages of a refinance/purchase loan to the next steps in the fulfillment process.
- Confirms and review all documentation needed at time of application with the customer to ensure the file will meet the 7-Day submission requirement.
- Ensures all components to the file are ordered, copied and included in the loan package prior to processing.
- Prepares/sends out preliminary loan documentation.
- Serve as a liaison between MLO and the customer until file is sent to fulfillment for processing.
- Assisting in all other areas of the loan as necessary to provide additional support and efficiency.
- Hard stops files for lack of completion and ensures completeness before moving forward.
- Accompanies each customer through the welcoming stage of their loan by communicating all welcome and follow-up calls.
- Maintains a pipeline of incoming and current loan files.
- Managing time throughout the day with in-progress and incoming tasks to be completed in a timely manner.
- Maintain professionalism within verbal and written communications.
- Reviews confidential information such as: credit reports, guideline specifics to each loan, purchase/sale agreements, personal income/asset documentation, etc.
- Assists the channel in Minimum Submission scores and the overall experience for every customer.
Requirements
What you’ll need- High school diploma or equivalent.
- Broad understanding of residential mortgage loans.
- Proven computer skills with knowledge of windows based applications.
- Knowledge of federal lending regulations governing residential real estate lending.
- Demonstrated leadership and organizational skills.
- Strong written and verbal communications skills.
- Demonstrated teamwork and customer service skills.
- Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired.
- Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system.
- Ability to observe/review detailed documentation.
- Strong work ethic and excellent time management skills.
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Benefits
Comp & perks- Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
- Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assurancedocumentation reviewloan processingpipeline managementcredit report analysisfederal lending regulationsconventional guidelinesgovernment guidelinesportfolio guidelinescomputer loan application system
Soft Skills
leadershiporganizational skillswritten communicationverbal communicationteamworkcustomer servicetime managementwork ethicattention to detailproblem-solving
Certifications
S.A.F.E. Act registration