Commercial Client Onboarding Specialist

Fifth Third Bank

. Responsible for being the primary liaison between the Bank and the customer while directing cross-functional resources dedicated to opening commercial DDA accounts.

Posted 5/23/2026full-timeCincinnati • Missouri, Ohio, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for being the primary liaison between the Bank and the customer while directing cross-functional resources dedicated to opening commercial DDA accounts.
The Commercial Client Onboarding Specialist communicates directly with clients and works as the liaison between the client and our internal teams for all matters relating to account/service on-boarding.
Responsible for providing all commercial DDA clients with high-touch, value added support and ensuring all documentation requirements for Deposits and Treasury Management have been met.
A successful Commercial Client Onboarding Specialist will have a strong customer-centric focus, provide high quality customer service, understand the client's needs, and sets clear expectations with our clients.
Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.
Effectively prioritize work efforts to meet client deadlines using bank approved resources.
Utilize internal systems to collect information, prepare and validate documentation, and accurately request commercial payment services.
Maintain accurate and up-to-date records of all onboarding activities.
Ensures client satisfaction through partnership with the Commercial Payments Sales Team by providing expedited timely responses to requests.
Sets and manages client expectations through clear communication, precise & immediate follow-ups to internal & external clients; Drives problem resolution and escalates as necessary following the defined channels.
Provides advice, guidance, and insight to support the relationship.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience.
3-5 years banking experience required including Commercial Bank experience (including but not limited to the following): commercial account structure, Treasury Management products and services, commercial loans.
Minimum 3 years demonstrated client service experience required. (phone and face to face)
Demonstrated experience supporting multiple lines of business, verticals, and all segments of an organization.
Excellent written and verbal communication skills.
Ability to effectively communicate with all levels of the organization.
Strong verbal and written communication skills.
Strong interpersonal and relationship building skills.
Ability to filter and analyze information to facilitate decision making and enhance client relationships.
Ability to cope with complexity, uncertainty, high pressure situations and adapt to new and different circumstances.
Ability to problem solve and prioritize multiple tasks with strong attention to detail.
Ability to collaborate and positively influence outcomes.
Demonstrated ability to work and solve escalated issues with minimal supervision.
Strong organizational skills.
Extensive experience with Microsoft office products, such as Access, Word, Excel, PowerPoint, and Outlook.

Benefits

Comp & perks

Comprehensive benefits
differentiated compensation offerings to give each employee the opportunity to be their best every day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial DDA accountsTreasury Management productscommercial loansclient service experiencedocumentation preparationproblem resolutioninformation analysisdecision makingaccount structure

Soft Skills

customer-centric focushigh quality customer serviceclear communicationrelationship buildingadaptabilityproblem solvingprioritizationcollaborationorganizational skills

Certifications

Bachelor's Degree