Mortgage Virtual Sales Assistant – Bilingual

Fifth Third Bank

. Enter pre-qualifications and applications in the Loan Origination system.

Posted 5/15/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $43,680 - $69,900 per yearWebsite

About the role

Key responsibilities & impact

Enter pre-qualifications and applications in the Loan Origination system.
Evaluate loan options with the Loan Consultant that adhere to product and credit guidelines.
Identify loan adjustments and execute change of circumstance in the loan origination system.
Assure all components to the file are ordered, copied and included in the loan package prior to processing.
Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary.
Confirm and attend appointments and review with customer all documents needed at time of application to ensure efficiency.
Serve as a liaison between Loan Consultant, Fulfillment and Sales Support.
Assisting in other areas as needed.

Requirements

What you’ll need

High school diploma or equivalent
Minimum one-year customer service, mortgage processing or loan originations experience
Broad understanding of residential mortgage loans
Proven computer skills with knowledge of windows based applications
Knowledge of federal lending regulations governing residential real estate lending
Demonstrated leadership and organizational skills
Strong written and verbal communications skills
Demonstrated teamwork and customer service skills
Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired
Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Benefits

Comp & perks

Comprehensive benefits
Differentiated compensation offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan originationmortgage processingresidential mortgage loansfederal lending regulationscomputer loan application systemwindows based applicationschange of circumstance executionfile managementpolicy analysisproduct and credit guidelines

Soft Skills

customer serviceleadershiporganizational skillswritten communicationverbal communicationteamworkanalytical skillsexpectation managementliaison skillsadaptability

Certifications

S.A.F.E. Act registrationNMLS registration