Practice Support Specialist I

Fifth Third Bank

. Under minimal supervision, position handles complex customer interactions (email, phone, etc.), providing outstanding customer service by answering customer's questions and solving the problem by using job knowledge and the information available.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,100 - $85,600 per yearWebsite

About the role

Key responsibilities & impact

Under minimal supervision, position handles complex customer interactions (email, phone, etc.), providing outstanding customer service by answering customer's questions and solving the problem by using job knowledge and the information available.
Acts as the Subject Matter Expert (SME) fully utilizing knowledge of complex Commercial, TM and Business Banking products to the servicing of products such as Fifth Third Direct, ACH/Wire, EDM, Lockbox and others.
Assists in the management of the system issues experienced by clients by using mainframe, software applications, and CRM / IRIS systems.
Manages time efficiently to ensure completion of assigned complaints/tasks while contributing to established department service standards and individual productivity goals.
Interacts effectively with multiple teams within the Healthcare Banking Vertical, Treasury Management, Central Operations and Payment Operations organizations.

Requirements

What you’ll need

High school diploma or equivalent.
Three (3) years of banking, financial services, or related experience, typically gained through time in Client Services Representative roles within a Commercial Support Center.
Extensive knowledge of remittance processing preferred.
Strong verbal and written communications skills.
Basic PC skills.
Detail oriented.
Analytical skills.
Ability to multi-task in a fast-paced environment.
Strong organizational skills.

Benefits

Comp & perks

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

remittance processingbanking productsCommercial BankingTreasury ManagementACHWireEDMLockboxCRM systemsmainframe

Soft Skills

customer serviceverbal communicationwritten communicationdetail orientedanalytical skillsmulti-taskingorganizational skillstime management