Principal Business Analyst

Fifth Third Bank

Principal Business Analyst at Fifth Third Bank serving as liaison between Operations, IT, and business lines. Analyzing complex business needs and leading strategic initiatives for operational excellence.

Posted 4/15/2026full-timeCincinnati • Missouri, Ohio • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serves as a primary liaison between Operations, IT and all lines of business (LOB) for projects large in scope and nature.
Responsible to analyze non-standard business and user needs, document requirements, and resolve complex problems by collaborating with all partners.
Provide expertise and execute projects for customer experience initiatives, problem prevention/resolution initiatives, and strategic initiatives.
Responsible for management reporting, metrics, and dashboard creation/distribution.
Functions as the liaison between the business lines, Operations and the technical areas throughout the project cycle.
Acts as team leader for large or complex projects.
Meets regularly with strategic business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to achieve effectiveness based on feedback.
Coordinates development and support for new and existing processes.

Requirements

What you’ll need

Bachelor's Degree or equivalent work experience.
Minimum 5 years' work experience in operations, call center, or related experience.
Minimum 3 years of project management experience.
Six Sigma Green Belt or PMP preferred.
Proven Leadership experience in areas of Operations, Manufacturing or Quality.
Possess a thorough understanding of business systems, processes and industry requirements.
Ability to present to senior leadership on sensitive subject matters.
Ability to facilitate large groups toward the development of common solutions.
Exceptional verbal, written, and presentation communication skills.
Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

Benefits

Comp & perks

Comprehensive benefits
Differentiated compensation offerings
Health insurance
Retirement plans
Paid time off
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbusiness analysismetrics reportingdashboard creationproblem resolutionprocess developmentcustomer experience initiativesstrategic initiativesroot cause analysisoperations management

Soft Skills

leadershipcommunicationcollaborationfacilitationadaptabilityproblem-solvingpresentation skillsteam leadershipstakeholder engagementtime management

Certifications

Bachelor's DegreeSix Sigma Green BeltPMP