Fifth Third Bank

Principal Business Analyst

Fifth Third Bank

full-time

Posted on:

Location Type: Office

Location: Cincinnati • Missouri • Ohio • United States

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Job Level

Lead

Tech Stack

PMP

About the role

  • Serves as a primary liaison between Operations, IT and all lines of business (LOB) for projects large in scope and nature.
  • Responsible to analyze non-standard business and user needs, document requirements, and resolve complex problems by collaborating with all partners.
  • Provide expertise and execute projects for customer experience initiatives, problem prevention/resolution initiatives, and strategic initiatives.
  • Responsible for management reporting, metrics, and dashboard creation/distribution.
  • Functions as the liaison between the business lines, Operations and the technical areas throughout the project cycle.
  • Acts as team leader for large or complex projects.
  • Meets regularly with strategic business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to achieve effectiveness based on feedback.
  • Coordinates development and support for new and existing processes.

Requirements

  • Bachelor's Degree or equivalent work experience.
  • Minimum 5 years' work experience in operations, call center, or related experience.
  • Minimum 3 years of project management experience.
  • Six Sigma Green Belt or PMP preferred.
  • Proven Leadership experience in areas of Operations, Manufacturing or Quality.
  • Possess a thorough understanding of business systems, processes and industry requirements.
  • Ability to present to senior leadership on sensitive subject matters.
  • Ability to facilitate large groups toward the development of common solutions.
  • Exceptional verbal, written, and presentation communication skills.
  • Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
  • Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).
Benefits
  • Comprehensive benefits
  • Differentiated compensation offerings
  • Health insurance
  • Retirement plans
  • Paid time off
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbusiness analysismetrics reportingdashboard creationproblem resolutionprocess developmentcustomer experience initiativesstrategic initiativesroot cause analysisoperations management
Soft Skills
leadershipcommunicationcollaborationfacilitationadaptabilityproblem-solvingpresentation skillsteam leadershipstakeholder engagementtime management
Certifications
Bachelor's DegreeSix Sigma Green BeltPMP