Bilingual – Mortgage Processor III
Fifth Third Bank
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $45,100 - $85,600 per year
About the role
- Manage a pipeline of conventional, government, and/or portfolio loans.
- Handle customer loans in a professional manner, using English and Spanish languages.
- Process all loan types which may include conventional, FHA, VA, Bond, USDA, special programs, self-employed, and complex loan types.
- Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority ensuring compliance and underwriting guidelines.
- Validate automated underwriting decision per delegated authority.
- Maintain high level of customer service for English and Spanish speaking borrowers by being proactive in communicating with the borrowers and loan originators.
- Ensure accurate, complete, and timely loan data on processing system.
- Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
- Review pipeline reports to ensure all tasks are completed.
- Serve as an intermediary for loan issues with Loan Originators, Underwriters and other related departments.
- Assist in training new hires.
- Take active role as an escalation point and resource within the team based on experience/knowledge.
- Maintain ongoing knowledge of Fifth Third Mortgage Company's policies and procedures.
- Perform any other duties as assigned.
- Assist the processing managers when required with coaching, escalations, balancing workloads, etc.
Requirements
- Fluent verbal and written communication skills in English and Spanish languages.
- High school diploma or equivalent required.
- Three (3) or more years of residential mortgage experience in processing required.
- In depth knowledge of conventional, government, and portfolio underwriting guidelines.
- Knowledge of processing underwriting and closing procedures preferred.
- Knowledge of federal lending regulations governing residential real estate lending.
- Demonstrated organizational skills.
- Strong written and verbal communications skills.
- Demonstrated teamwork and customer service skills with a collaborative approach to both internal and external partners.
- Strong computer skills (MS Office) required, experience with Mortgage origination systems, platforms tools and technology preferred.
Benefits
- Comprehensive benefits
- Differentiated compensation offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan processingunderwriting guidelinesFHA loansVA loansBond loansUSDA loansincome calculationasset reviewliability analysisautomated underwriting
Soft Skills
bilingual communicationcustomer serviceorganizational skillsteamworkcollaborationproactive communicationtrainingescalation managementproblem-solvinginterpersonal skills