Collections

• Leads large-scale teams and/or multiple product lines within the Consumer Lending Collections function, with accountability for operational, vendor, customer, and financial risk management.
• Oversees the management of delinquency portfolios and departmental expense budgets to ensure financial discipline and performance.
• Oversees daily operations, productivity metrics, dialing strategies, scheduling, quality assurance, while ensuring compliance and operational excellence.
• Drives operational excellence by managing risk, optimizing productivity, and identifying strategic opportunities for improvement.
• Implements process and procedural updates to maintain compliance and operational efficiency across all teams and functions.
• Establishes and maintains strong working relationships with internal partners across Business Controls, IT, Legal, Compliance, Product, Operations Support, Risk, and Finance, as well as external vendors and stakeholders.

Senior Collections Department Leader

Director of Consumer Lending Collections