Support Assistant, Pensions

Fife Council

Pension Support Assistant administering Fife Council’s Local Government Pension Scheme. Maintaining member records, processing benefits, and handling enquiries in a blended office/home-working role.

Posted 8/17/2026full-timeGlenrothes • 🇬🇧 United KingdomMid-LevelSenior💰 £26,787 - £29,171 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pension administration, ensuring accurate processing of pension-related information while maintaining confidentiality and delivering high-quality customer service. Proficient in data entry and effective communication with diverse stakeholders.

Highest-signal resume keywords

Pension AdministrationData Entry SkillsCustomer ServiceMicrosoft Office ApplicationsConfidentiality

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pension ProcessingRecord MaintenanceInformation InterpretationWorkload OrganizationNumeracy Skills

Soft Skills

Effective CommunicationTime ManagementAttention to Detail

Tools & Technologies

Pension Administration SystemsDatabasesComputer Systems

Certifications & Qualifications

SVQF Level 5

Industry Keywords

Financial AdministrationPayrollLocal GovernmentCustomer Enquiries

About the role

Key responsibilities & impact

Provide administrative support across a wide range of pension activities
Maintain accurate member records
Process pension-related information
Respond to enquiries from scheme members, employers and pensioners
Support delivery of a high-quality service
Use specialist pension administration systems
Ensure pension benefits are processed accurately and within service targets
Work with sensitive and confidential information

Requirements

What you’ll need

Educated to SVQF level 5 (4 qualifications at intermediate level 2 or above) or equivalent in a business/customer service subject
Strong literacy, numeracy, and data entry skills
Effective verbal and written communication with a wide range of customers
Experience using computer systems, databases, and Microsoft Office applications
Ability to organise and prioritise workloads and work accurately to deadlines
Ability to interpret information, follow procedures, and maintain confidentiality
Commitment to delivering excellent customer service
Ability to travel to Fife House, Glenrothes and attend Fife office locations as required
Previous experience within pensions, payroll, financial administration, or local government is advantageous but not essential

Benefits

Comp & perks

Membership of the Local Government Pension Scheme
Generous annual leave entitlement
Flexible and blended working arrangements
Learning and development opportunities
Access to employee discounts and wellbeing support schemes
A supportive and inclusive working environment
Home-working opportunities