FIFA

Interpreting Manager

FIFA

full-time

Posted on:

Location Type: Hybrid

Location: Zurich • Switzerland

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About the role

  • Organise interpreting services with the help of the existing interpreting pool and under the supervision of the Lead of the Interpretation Unit for online, hybrid or on-site meetings and events
  • Lead assigned projects and deliver them to the highest level of quality, on time and within budget
  • Lead teams of interpreters, when applicable, either online or on-site
  • Support FIFA’s Interpretation Unit with the expansion of the existing pool of interpreters and network depending on the evolving needs
  • Study the feasibility and execution of projects (meeting and event formats, requirements, budgets and availability of freelancers)
  • Draft cost estimations, participate in budgeting processes and control the budget execution
  • Establish interpreting plans and assign interpreters depending on projects
  • Control quality and draft reports
  • Build positive and professional relationships with freelancers (interpreters) while applying FIFA Interpreter Guidelines
  • Build professional relationships with requesters and FIFA stakeholders while offering the best solutions depending on the formats and needs of requesters
  • Participate in the relevant tender and procurement procedures to select the interpreting platform and interpreting equipment suppliers
  • Place requests in FIFA’s interpreting management system (IMS) whenever needed/applicable
  • Inform and train colleagues about the use of IMS
  • Evaluate, implement and optimise AI-assisted interpretation tools and quality-control tools
  • Be at the forefront of new automatic interpretation tools on the interpretation market and remain open to new technologies
  • Take part in testing processes of new AI-assisted interpretation tools
  • Identify workflow automation opportunities and recommend efficiency enhancements
  • Monitor AI tool performance, provide structured feedback and support system optimisation
  • Contribute to internal guidelines and best practices for responsible and effective AI use
  • Support the development of the IMS platform
  • Possess a strong understanding of interpretation technologies and digital workflow solutions

Requirements

  • At least three years’ practical experience as an interpreting manager or similar experience in the language industry
  • Strong interpreting management experience, ideally similar experience within major project events or international sport events (e.g. FIFA World Cup, Olympic Games, regional multisport events or regional football tournaments)
  • Fluency in English and in Spanish or French is a must
  • Knowledge of any additional language is an asset
  • Interest in sport and football is a plus
  • Master’s degree or similar education level in language industry (translation/terminology/interpreting)
  • Client-oriented, efficient and effective (knowing how to adapt the service level to different projects)
  • Able to withstand pressure and last-minute changes
  • Proficient in working with interpreting platforms (Interactio, Kudo, Interprefy, etc.)
  • Proficient in working with Zoom and in using the interpreting function
  • Proficient in working with Infrared interpreting equipment systems
  • Open to AI-assisted tools
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
  • Willingness to travel at least one month per year
Benefits
  • Health and fitness: Regular football sessions for all abilities, plus on-site gym.
  • Home office: Up to two days of home office per week if work permits and home office allowance for all.
  • Language courses: Offered to all staff to aid personal and professional growth.
  • Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
  • Pension: Flexible pension benefits with generous employer contributions.
  • Relocation assistance: A dedicated team will be on hand to support your relocation.
  • Sustainability: We support all employees using public transport.
  • Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
  • Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
interpreting managementproject managementbudgetingcost estimationquality controlworkflow automationAI-assisted interpretationdigital workflow solutionslanguage proficiencyevent planning
Soft Skills
client-orientedefficienteffectiveadaptabilitypressure managementrelationship buildingteam leadershipcommunicationproblem-solvingtraining
Certifications
Master’s degree in language industry