Strategic Construction Manager

Fieldwire by Hilti

Strategic Construction Success Manager supporting enterprise accounts in a SaaS environment. Partnering with customers to drive adoption, renewal readiness, and expansion across teams.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $113,400 - $138,600 per yearWebsite

About the role

Key responsibilities & impact

Own the success of a portfolio of top Fieldwire customers, supporting complex stakeholder structures and deployments across multiple teams and projects
Build relationships with executive sponsors, customer champions, admins, and end users—earning trust through outcomes and day-to-day partnership
Develop and execute customer success plans aligned to customer initiatives, operational goals, and measurable outcomes
Support and lead business reviews and success check-ins, communicating value, adoption progress, risks, and opportunities to both executive stakeholders and frontline teams (admins and end users)
Guide customers through deployments, workflow standardization, and change management, including end-user enablement and training at scale
Work alongside GTM partners (Sales/Account Management, Solutions/Implementation, Support, and Product) to drive renewals and expansion—identifying growth opportunities and partnering with account teams to action them
Monitor customer health, usage patterns, and engagement signals to proactively drive adoption and reduce risk
Serve as an escalation point for Strategic/Enterprise customers, coordinating internal teams to resolve issues and improve the customer experience
Represent the voice of the customer internally by sharing themes, use cases, and feedback with Product and cross-functional partners
Contribute to evolving Fieldwire’s Strategic/Enterprise customer success playbooks and best practices as the program scales

Requirements

What you’ll need

3+ years of experience in a customer-facing SaaS role (Customer Success, Implementation, Solutions Engineering, or similar)
Experience supporting enterprise customers with complex, multi-stakeholder organizations
Background in construction technology or direct construction experience is strongly preferred.
Comfort working directly with frontline teams (admins and end users) to drive adoption through enablement, workflow alignment, and change management
Strong business acumen, with the ability to tie product adoption to measurable business outcomes
Experience preparing for and facilitating business reviews and success check-ins, including presenting adoption, value, risks, and next-step plans to executive stakeholders
Comfort partnering with Sales/Account teams on renewals and expansion, with a customer-first mindset
Excellent presentation, communication, and relationship-building skills
Highly self-motivated, organized, and comfortable operating with autonomy
Ability to navigate ambiguity and help build new processes in a scaling enterprise motion
Strong problem-solving skills and a consultative mindset
Desire to learn and grow within a dynamic, fast-paced SaaS environment

Benefits

Comp & perks

corporate bonus which can range up to 30%

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successchange managementworkflow standardizationbusiness reviewsSaaSadoption metricsproblem-solvingconsultative mindsetenablement strategiespresentation skills

Soft Skills

relationship-buildingcommunicationorganizational skillsself-motivationautonomybusiness acumennavigating ambiguitycollaborationtrust-buildingadaptability