Strategic Account Partner

Fieldguide

Strategic Account Partner leading enterprise expansion strategies at Fieldguide. Focused on enhancing customer relationships and delivering value through cross-functional collaboration and strategic planning.

Posted 7/16/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $200,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise account leadership and customer success strategy, with a strong ability to build strategic partnerships and drive alignment across multiple teams. Proficient in managing complex customer relationships and utilizing insights to enhance customer experience and outcomes.

Highest-signal resume keywords

Enterprise Account LeadershipCustomer Success StrategyCross-Functional CoordinationExecutive CommunicationSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strategic ThinkingInfluencing Without AuthorityConsultative ApproachEmpathy for CustomersNavigating Ambiguity

Industry Keywords

Enterprise SoftwareProfessional ServicesCustomer ExperienceBusiness OutcomesExecutive Business Reviews

About the role

Key responsibilities & impact

Build and own enterprise-wide account plans that align Fieldguide’s strategic value with the customer’s vision, priorities, and business outcomes.
Coordinate and drive cross-practice initiatives — connecting Advisory, Audit, Technology, and operational leaders with internal Fieldguide product and delivery resources.
Partner with the Strat AE on expansion opportunity identification, prioritization, and execution.
Serve as a trusted advisor and point of strategic coordination across executives and senior leaders at customer organizations.
Facilitate executive business reviews (EBRs) and alignment sessions that reinforce value delivered, unlock sponsorship, and deepen strategic partnerships.
Orchestrate internal Fieldguide teams (AE. ELTm Product, CSE, CS, RevOps, Marketing) to remove blockers, streamline delivery, and ensure proactive outcomes.
Act as the integrated linchpin across functions — reducing friction and accelerating customer momentum.
Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress.
Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes.
Advocate for customer needs internally — shaping product and roadmap discussions based on deep customer insights.
Represent Fieldguide at customer events, industry forums, and executive gatherings to elevate Fieldguide’s brand and strategic value.

Requirements

What you’ll need

Strategic thinker with 8+ years of experience in enterprise account leadership, program leadership, or customer success strategy.
Proven success managing complex, multi-threaded customer relationships at scale.
Exceptional communicator with executive presence and a consultative approach to building trust.
Able to influence without authority — internally and externally.
Comfortable navigating ambiguity, driving alignment across teams, and accelerating outcomes in fast-paced environments.
Deep empathy for customers and a passion for enabling their success.
Experience in SaaS, enterprise software, or professional services is a plus.

Benefits

Comp & perks

Competitive compensation packages with meaningful ownership
Unlimited PTO
401k
Wellness benefits starting on your first day
Technology & Work from Home reimbursement
Flexible work schedules