Strategic Account Partner – Client Transformation
Fieldguide
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $180,000 - $250,000 per year
About the role
- Build and own enterprise-wide account plans that align Fieldguide’s strategic value with the customer’s vision, priorities, and business outcomes.
- Coordinate and drive cross-practice initiatives — connecting Advisory, Audit, Technology, and operational leaders with internal Fieldguide product and delivery resources.
- Partner with the Strat AE on expansion opportunity identification, prioritization, and execution.
- Serve as a trusted advisor and point of strategic coordination across executives and senior leaders at customer organizations.
- Facilitate executive business reviews (EBRs) and alignment sessions that reinforce value delivered, unlock sponsorship, and deepen strategic partnerships.
- Orchestrate internal Fieldguide teams (AE. ELTm Product, CSE, CS, RevOps, Marketing) to remove blockers, streamline delivery, and ensure proactive outcomes.
- Act as the integrated linchpin across functions — reducing friction and accelerating customer momentum.
- Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress.
- Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes.
- Advocate for customer needs internally — shaping product and roadmap discussions based on deep customer insights.
- Represent Fieldguide at customer events, industry forums, and executive gatherings to elevate Fieldguide’s brand and strategic value.
Requirements
- Strategic thinker with 8+ years of experience in enterprise account leadership, program leadership, or customer success strategy.
- Proven success managing complex, multi-threaded customer relationships at scale.
- Exceptional communicator with executive presence and a consultative approach to building trust.
- Able to influence without authority — internally and externally.
- Comfortable navigating ambiguity, driving alignment across teams, and accelerating outcomes in fast-paced environments.
- Deep empathy for customers and a passion for enabling their success.
- Experience in SaaS, enterprise software, or professional services is a plus.
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise account leadershipprogram leadershipcustomer success strategystrategic planningcomplex relationship managementdata analysisplaybook developmentframework establishmentinitiative trackingreporting
Soft Skills
strategic thinkingexceptional communicationexecutive presenceconsultative approachinfluence without authoritynavigating ambiguitydriving alignmentaccelerating outcomesempathy for customerspassion for customer success