Program Manager – Staffing Operations
Field Nation
full-time
Posted on:
Location Type: Hybrid
Location: Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $124,000 per year
Job Level
Lead
About the role
- Design, pilot, and refine staffing approaches that support the launch and scale of Field Nation’s W2 staffing offering—testing new models, gathering insights, and shaping future productized solutions.
- Act as a subject matter expert and trusted staffing advisor to key buyers, using a consultative approach to craft tailored workforce solutions and validate buyer needs during early-stage program development.
- Serve as the primary operational bridge between buyers, Field Nation teams, and third-party EOR partners—ensuring alignment, smooth execution, and a cohesive understanding of requirements across all stakeholders.
- Lead and manage recruitment strategies, including designing automated processes that streamline sourcing and ensure buyers receive qualified W2 talent.
- Track, analyze, and communicate recruitment and program metrics, using data insights to evaluate pilots, measure performance, inform experiments, and recommend program improvements.
- Partner cross-functionally with Sales, Customer Success, Product, Marketing, and Marketplace Compliance to drive adoption, support successful delivery, and ensure alignment as the offering evolves.
- Collaborate within the Marketplace Provider team (Network Development, Provider Onboarding, Provider Experience) to improve provider activation, communication, retention, and readiness for W2 engagements.
- Identify and solve complex, ambiguous staffing challenges by applying creative problem-solving and a solutions-first mindset that accelerates learning and informs program design.
- Gather buyer and provider insights to influence workforce delivery tools, workflows, and product enhancements that enable scale and operational efficiency.
- Create and maintain internal documentation, playbooks, and training materials that support repeatability, transparency, and cross-team understanding of the offering.
- Support the resolution of escalations and critical issues, ensuring a strong customer experience and providing learnings that guide future process refinement.
Requirements
- 5+ years of experience in staffing, workforce solutions, or high-volume recruiting operations, ideally in field services or fast-paced, operational environments
- Proven ability to lead cross-functional initiatives, influence stakeholders, and drive work forward amid ambiguity
- Strategic, consultative mindset with the confidence to advise partners and tailor solutions to complex, evolving needs
- Strong analytical and data-driven approach, using insights to inform decisions, track outcomes, and improve results
- Collaborative, detail-oriented self-starter with excellent communication skills and a passion for problem-solving and innovation
Benefits
- Unlimited paid time off
- Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
- Individualized growth + development plans
- Strong values around work/life balance
- Community involvement opportunities
- Competitive benefits: medical, dental, vision, paid parental leave + 401K
- Exposure to cutting-edge technologies to solve meaningful problems
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
staffing approachesrecruitment strategiesdata analysisprogram metricsautomated processesworkforce solutionsproblem-solvinginternal documentationtraining materials
Soft skills
consultative mindsetcross-functional leadershipinfluencing stakeholdersanalytical approachcollaborativedetail-orientedexcellent communicationself-starterinnovation