Director, Process Strategy – Enablement

Fidelity Investments

Director leading high-impact process improvements across Asset Management. Collaborating with business partners to enhance user insights and drive organizational change.

Posted 6/11/2026full-timeMerrimack • Massachusetts, New Hampshire, Rhode Island • 🇺🇸 United StatesLead💰 $110,000 - $222,000 per yearWebsite

About the role

Key responsibilities & impact

The Director, Process Strategy & Enablement plays a pivotal role in driving high-impact cross-functional process improvements across Asset Management.
Cultivating a deep understanding of user needs, providing thematic and strategic insights, developing actionable solutions, and providing organizational change support.
Develop connections with business partners to understand their needs.
Conduct stakeholder interviews and synthesize findings into actionable insights.
Distill complex information into executive-level updates.
Encourage creative thinking and challenge assumptions.
Develop mock-ups, process maps, and prototypes.
Iterate solutions based on user feedback.
Prepare and present recommendations for executives and end users.
Design and socialize implementation plans to build consensus.
Provide guidance and support through the change process.
Refine solutions based on real time user feedback.
Lead or contribute to cross-functional teams.
Mentor junior team members and foster a collaborative environment.

Requirements

What you’ll need

Demonstrated experience in financial services (10+ years)
BS degree required, MBA or advanced degree preferred
Strong emotional intelligence and relationship-building skills
Exceptional problem-solving and analytical capabilities
Curiosity and ability to ask probing questions
Proficiency in synthesizing quantitative and qualitative data into actionable themes
Strong executive presence
Proven ability to lead meetings and manage sensitive topics constructively
Outstanding communication skills across written, verbal, and visual formats (PowerPoint)
Project management and organizational expertise
Comfort giving and receiving feedback to iterate and improve
Ability to work independently and with ambiguity
Advanced Excel skills for data analysis
Adaptability in fast-paced environments
Attention to detail to produce polished results
Commitment to continuous learning and development
Positive outlook and enthusiastic about finding solutions

Benefits

Comp & perks

comprehensive health care coverage
emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess mappingprototypingproject managementfinancial servicesquantitative data synthesisqualitative data synthesisExcel

Soft Skills

emotional intelligencerelationship-buildingproblem-solvinganalytical capabilitiesexecutive presencecommunication skillsadaptabilityattention to detailcuriositymentoring

Certifications

BS degreeMBA or advanced degree