Fiddler AI

Customer Success Engineer

Fiddler AI

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

AirflowJavaJavaScriptKafkaPython

About the role

  • Drive Technical Impact from Concept to Production
  • Lead the end-to-end delivery of advanced AI solutions; writing critical code, building integrations, and debugging complex data pipelines and model workflows
  • Engineer Bespoke AI & Agentic Solutions
  • Design, develop, and deploy custom intelligent agents and AI observability architectures tailored to each customer’s data ecosystem and business objectives, leveraging frameworks like LangChain, LlamaIndex, and modern orchestration tools
  • Architect Data & Integration Pipelines
  • Own the data lifecycle; from modeling and transformation to secure, high-throughput pipelines using technologies such as Snowflake, Databricks, Airflow, Kafka, and S3
  • Lead Rapid Prototyping & Iteration
  • Work side-by-side with customer teams to build proofs-of-concept and minimum viable products that showcase Fiddler’s capabilities and demonstrate measurable value quickly
  • Be the Technical Voice of the Customer
  • Embed with client engineering and data science teams to deeply understand their goals, constraints, and architecture
  • Evangelize Best Practices in AI Observability
  • Guide customers toward responsible AI deployment through robust monitoring, drift detection, explainability, and compliance workflows powered by Fiddler’s platform
  • Mentor & Elevate Technical Teams
  • Provide hands-on guidance to both internal peers and customer engineers

Requirements

  • 5+ years of experience designing, building, and deploying production-grade ML or AI systems
  • Strong foundation in Computer Science, AI/ML, or a related engineering discipline
  • Expert-level coding skills in Python, JavaScript, or Java, with a focus on building scalable systems
  • Proven experience integrating or orchestrating LLM/Generative AI frameworks (LangChain, LlamaIndex, RAG, etc.)
  • Deep understanding of data modeling, pipelines, and enterprise integration patterns
  • Exceptional communication and collaboration skills—able to translate deep technical concepts into business impact
  • Demonstrated leadership in customer-facing engagements, balancing technical rigor with empathy and pragmatism
  • Entrepreneurial mindset with a bias for action, creativity, and ownership
Benefits
  • Work remotely
  • Hybrid position for Bengaluru, with 2 days working in-office
  • Willingness to travel up to 25% for on-site customer collaboration

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI solutionsdata pipelinesmodel workflowscustom intelligent agentsAI observability architecturesdata modelingdata transformationproduction-grade ML systemsscalable systemsLLM frameworks
Soft skills
communication skillscollaboration skillsleadershipempathypragmatismentrepreneurial mindsetcreativityownership