Director of MRO, PD Services
Fictiv
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, District of Columbia, Florida, Hawaii, Illinois, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $240,000 per year
Job Level
Lead
About the role
- Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
- Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
- Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
- Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals
- Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
- Translate customer feedback and market insights into actionable improvements and new service concepts
- Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness
- Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
- Implement scalable processes for service delivery, project execution, and lifecycle support
- Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement
- Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
- Champion a growth mindset across the team—balancing technical depth with commercial excellence
- Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions
Requirements
- Bachelor’s degree in Engineering, Business, or related field; MBA preferred
- 10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments
- Proven success in growing service-based revenue and leading P&L responsibility
- Deep understanding of MRO operations, product development services, and customer lifecycle management
- Strong financial and analytical skills with experience in pricing, forecasting, and business modeling
- Excellent relationship management, negotiation, and executive communication skills.
Benefits
- Competitive medical, dental, and vision insurance
- 401K plan
- Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
- Annual Education stipend
- Parental leave programs
- Paid volunteer days
- Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
- And much, much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementservice-based revenue growthgo-to-market strategiespricing modelscustomer lifecycle managementfinancial analysisbusiness modelingproject executiondigital enablementcontinuous improvement
Soft skills
relationship managementnegotiationexecutive communicationteam leadershipstrategic thinkingcollaborationmentoringagilityaccountabilitycustomer value focus
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in BusinessMBA