Vice President, Product and Technology Operations

FICO

. Set the strategy and execution model for Technology Operations, driving adoption of standards and operating practices across product and engineering functions.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesLead💰 $196,000 - $308,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Set the strategy and execution model for Technology Operations, driving adoption of standards and operating practices across product and engineering functions.
Establish and maintain the operating rhythm, cadence, and governance that keeps product, engineering, cloud engineering, and architecture aligned and moving.
Represent operational risk and delivery confidence to senior leadership, ensuring strategic priorities are translated into disciplined, measurable execution.
Lead end-to-end product lifecycle management including NPI, EOL, and PDLC governance across the technology organization.
Drive engineering capacity planning, resource management, delivery risk visibility, and cross-team dependency resolution.
Oversee roadmap intake, confidence reporting, and trade-off decision support to enable informed executive decision-making.
Own Release Management by defining release content and business value and governing whether a release is fit and approved for General Availability.
Maintain architecture governance, decision records, and technical risk assessment across major platform initiatives.
Partner with Security and Compliance teams to ensure release governance and architecture decisions reflect FICO's regulatory and risk obligations.
Lead operationalization of strategic initiatives from General Availability through scaled customer adoption.
Drive customer migration planning, sequencing, and value realization for the most strategic accounts.
Oversee process and workflow optimization across technology teams to accelerate delivery and improve outcomes.
Build and maintain insights, dashboards, and executive decision-support narratives that drive accountability and action in partnership with the Software Insights team.
Manage the product execution environment across Aha, Jira, GitHub, and the Product Database, ensuring standards, governance, and data integrity.
Define and track metrics that enable speed and confidence across all operational functions.
Recruit, develop, and retain a high-performing team of technical operations leaders and specialists with clear career paths and accountability.
Build a culture of psychological safety, continuous improvement, and operational excellence across all functions.
Partner closely with leaders across Product, Engineering, Architecture, and Global PMO to ensure seamless cross-functional collaboration.

Requirements

What you’ll need

Extensive senior leadership experience in product or engineering operations, product management, or a related function within a software or SaaS organization.
Proven track record of building operational functions from the ground up and driving cross-functional alignment in complex, matrixed environments.
Deep understanding of the software development lifecycle with ability to use tooling and data to drive visibility and accountability.
Proficiency with product and engineering platforms such as Aha, Jira, and GitHub, with experience maintaining governance and data integrity.
Demonstrated ability to translate strategic priorities into disciplined, measurable execution across large-scale engineering and product organizations.
Proven success driving roadmap confidence, release quality, and customer adoption outcomes through systematic operational improvements.
Exceptional ability to operate in matrixed structures where influence is earned through partnership rather than authority.
Strong track record of building productive working relationships across product, engineering, architecture, and business functions.
Clear and confident communicator who operates fluidly with executives and practitioners alike.
Proven ability to craft compelling executive narratives that drive accountability and action across senior leadership teams.
Deeply invested in team development with a proven ability to build cultures of accountability, psychological safety, and continuous growth.
Experience defining clear career paths and developing the next generation of operational and technical leaders.
Familiarity with AI-assisted development practices and developer productivity tooling as a means to accelerate engineering velocity.
Experience in regulated industries, particularly financial services, with understanding of compliance and risk obligations.

Benefits

Comp & perks

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product lifecycle managementcapacity planningresource managementrelease managementmetrics trackingoperational risk assessmentworkflow optimizationgovernancedata integritystrategic initiative operationalization

Soft Skills

leadershipcross-functional collaborationcommunicationinfluencerelationship buildingteam developmentpsychological safetycontinuous improvementaccountabilityexecutive narrative crafting