Senior Principal Customer Engineer

FICO

. Act as a strategic trusted advisor to VP and C-suite-adjacent stakeholders, shaping multi-year technology roadmaps and enterprise decisioning strategies anchored on FICO platforms.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $119,000 - $187,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as a strategic trusted advisor to VP and C-suite-adjacent stakeholders, shaping multi-year technology roadmaps and enterprise decisioning strategies anchored on FICO platforms.
Lead the highest-complexity, highest-ambiguity engagements end-to-end — spanning architecture, operating model design, and commercial outcomes — and translate complex, cross-functional business objectives into scalable solution architectures that drive fraud reduction, credit risk optimization, customer growth, and regulatory adherence.
Operate with exceptional autonomy and judgment across FICO's most strategically important and complex customer programs.
Build deep relationships with VP and executive-level stakeholders, driving consensus across organizational and geographic boundaries.
Develop and scale repeatable executive engagement patterns, strategic account frameworks, and reference architectures that can be applied across FICO's most important opportunities.
Influence the roadmap of FICO platforms by shaping investment themes, product direction, and key trade-offs across decisioning, fraud, analytics, and Intelligent Decisions.
Drive portfolio-level patterns — reusable architectures, playbooks, and operating models — adopted across multiple accounts and geographies.
Establish yourself as a widely recognized authority both internally and in the broader market, representing FICO at industry forums, customer summits, and executive briefings.
Own escalation strategy and incident management governance across a portfolio of strategic accounts, ensuring escalation practices are consistent, well-governed, and aligned with FICO's delivery-excellence standards.
Mentor Principal Customer Engineers, Senior Customer Engineers, and other contributors, actively raising the technical and customer-advisory bar across the broader customer engineering community.

Requirements

What you’ll need

Extensive experience operating as a principal or staff-level individual contributor with a proven track record of advising VP and senior executive stakeholders on technology and platform strategy within complex, multi-stakeholder enterprise environments.
Demonstrated ability to design and govern multi-year technology roadmaps and platform adoption strategies that directly drive ARR expansion, renewal protection, and net-new product adoption across a portfolio of strategic accounts — not just individual engagements.
Proven ability to influence how FICO is positioned and adopted across segments, industries, or regions, shaping adoption patterns and architectural standards that scale beyond any single customer relationship.
Recognized internally and externally as a thought leader in decisioning, analytics, fraud, and platform modernization, with a strong track record of creating high-impact executive content and representing the organization at industry forums and customer summits.
Exceptional ability to align Sales, Product, Engineering, Professional Services, and Partners around unified strategic outcomes, simplifying complex, multi-dimensional challenges into clear, executable paths.
Ability to identify emerging market shifts and translate them into new adoption strategies, innovation opportunities, and long-term platform positioning, with a track record of contributing to product and roadmap direction at an early and influential stage.
Deep familiarity with enterprise-scale change management including guiding customers through complex, multi-year technical transformations such as platform migrations, cloud adoption programs, and regulatory compliance initiatives.

Benefits

Comp & perks

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology roadmapsplatform strategyarchitecture designoperating model designfraud reductioncredit risk optimizationregulatory compliancecloud adoptionplatform migrationsanalytics

Soft Skills

strategic advisoryrelationship buildinginfluencementorshipexecutive engagementcross-functional collaborationjudgmentproblem-solvingcommunicationthought leadership