FICO

Director, Client Success Manager – Analytics, Banking

FICO

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $132,300 - $207,900 per year

Job Level

Lead

About the role

  • Own and manage day‑to‑day post‑sale relationships with assigned clients and partners, serving as the primary point of contact for ongoing engagement.
  • Maintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions.
  • Understand consumer lending analytic eco-system within assigned clients.
  • Develop strong relationships with client analytic user community across LOB's, including P&L owners, Risk Leadership, and Model Governance teams.
  • Proactively identify risks to renewal, usage, or client experience and coordinate mitigation plans across internal teams.
  • Review application and transactional activities regularly to identify material changes impacting revenue; communicate findings to Revenue Accounting.
  • Understand client and partner commercial agreements and contractual levers; explain and reinforce contract terms to ensure compliant usage.
  • Identify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment.
  • Provide usage analysis, client insight, and operational readiness to support expansion and upsell motions.
  • Support the SSE in the renewal process as required.
  • Communicate and showcase new product features and enhancements to clients and partners.
  • Support change‑management planning to avoid disruption to client experience during product or operational changes.
  • Review client invoicing produced by Finance and partner with internal teams to resolve billing or usage discrepancies.
  • Capture and communicate client feedback and requests into the Line of Business product roadmap.

Requirements

  • Bachelor’s degree required; advanced degree a plus.
  • Significant experience managing post‑sale client relationships in B2B software, analytics, or data licensing environments.
  • Strong understanding of commercial agreements, licensing models, and revenue drivers.
  • Ability to analyze usage, transactional, and revenue data to identify risks and opportunities.
  • Excellent communication and stakeholder management skills, including executive‑level interaction.
  • Demonstrates strong ability to develop a deep knowledge base of FICO products and offerings while expertly integrating this information into client-facing presentations and discussions to address complex issues and questions.
  • Proven ability to operate in a matrixed, cross‑functional environment with Sales, Finance, Support, and Product teams.
  • Strong organizational, prioritization, and follow‑up skills with a customer‑first mindset.
  • Travel as required, with approximately up to 25% of time spent outside the office in on-site presentations, conferences, and client meetings. May be required to work outside of normal business hours and travel on weekends.
Benefits
  • An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisusage analysisrevenue analysiscontract managementrisk identificationsolution designcommercial alignmentclient insightoperational readinesschange management
Soft Skills
communicationstakeholder managementorganizational skillsprioritizationfollow-upcustomer-first mindsetrelationship buildingproblem-solvingexecutive-level interactioncollaboration
Certifications
Bachelor's degreeadvanced degree