FICO

Senior Director, Fraud Solutions Product Management

FICO

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $164,500 - $258,500 per year

Job Level

Senior

About the role

  • Serve as a critical technical bridge between EFS and Falcon fraud solutions and both external and internal stakeholders
  • Understand and translate customer technical requirements into actionable product capabilities
  • Focus on integration architecture, implementation strategies, and platform interfaces
  • Enable Customers, FICO Sales and Professional Services teams through comprehensive technical education, product handovers, and best practice EFS technical know-how
  • Develop and maintain comprehensive implementation guides, integration documentation, and technical best practices for EFS
  • Document optimal configuration approaches including transformation IP, Falcon score routing, and solution architecture patterns
  • Oversee EFS defect management processes including issue tracking, resolution coordination, and security vulnerabilities across MLC and Platform Foundation teams
  • Define platform configuration requirements for client integrations, APIs, user administration, organizational structures, role management, and customization capabilities
  • Manage out-of-the-box EFS assets including legacy-to-current version transformations and ADE configurations
  • Maintain EFS data model and business terms libraries in coordination with AiiD consortium specifications
  • Oversee demonstration environments and deliver end-to-end product demonstrations
  • Serve as primary technical contact for PS implementation support, providing configuration guidance and conducting product handover sessions for each release
  • Enable sales opportunities by supporting RFPs, RFIs, POCs, and solution architecture requests

Requirements

  • 10+ years of enterprise software product management experience
  • Strong expertise in retail bank fraud management strategy and/or fraud operations
  • Deep knowledge of financial services fraud prevention and detection, including fraud risk policy, industry best practices, and fraud management technology frameworks
  • Strong familiarity with current best practices, have senior-level industry contacts
  • Insight into both the fraud risk policy objectives of retail banks as well as the technology framework for fraud management tools
  • Experience with payment card fraud systems is a plus
  • Experience with merchant fraud prevention is a strong plus
  • Demonstrated ability to think strategically about product and business issues while managing and implementing tactical product plans
  • Proven background and practical experience in developing, managing and delivering software projects
  • Strong level of technical acumen in software technologies
  • Strong experience with pricing, contracts, product roadmap development and delivery
  • Relationship-driven, with a strong experience forming relationships with sales and clients
  • Excellent interpersonal, written and oral communication skills
  • Experience presenting to diverse audiences including corporate executives, sales, marketing, engineering, operations, customers and business partners
  • Experience with Agile development processes and Jira is a plus
  • Bachelor’s degree, MBA preferred.
Benefits
  • Highly competitive compensation
  • Benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
integration architectureimplementation strategiesAPI managementconfiguration managementfraud management technology frameworkspayment card fraud systemsmerchant fraud preventionsoftware project managementproduct roadmap developmenttechnical documentation
Soft Skills
strategic thinkingrelationship buildinginterpersonal communicationwritten communicationoral communicationpresentation skillstactical planningcustomer educationcollaborationproblem-solving
Certifications
Bachelor's degreeMBA