Lead infrastructure and operations management for FICO’s Scores Business Unit, including analytics platforms, credit scoring systems, and decision management solutions
Design, build and maintain scalable and secure on premise and cloud infrastructure
Serve as a central technical resource helping diagnose and remediate technical issues, optimize performance, and implement security best practices
Manage technical support operations by triaging incoming support tickets, prioritizing requests based on business impact and resolving support requests while ensuring timely resolution
Effectively collaborate and partner with various stakeholders across the FICO organization to deliver technical solutions that support strategic Scores initiatives
Ensure high level of technical support and execution to high visibility, business-critical projects
Set up and maintain AWS IAM, AWS IDC, AWS Cloud Watch
Administration of software repositories, such as Git/BitBucket
Support of MFT, Connect:Direct (NDM) and SFTP used for file transfers with clients

Requirements

Demonstrated expertise in supporting and maintaining Linux (Red-Hat) and Windows in hybrid on-premise and cloud environments
Proven ability to successfully manage AWS infrastructure, including application servers, web servers, databases, batch jobs, file transfers and monitoring tools
Expertise in designing, building and maintaining scalable and secure cloud infrastructure
Programming proficiency in one or more shell languages (Shell scripts (ie Bash), PowerShell)
Strong team-player with good communication skills
Proven experience in supporting data center migrations (e.g. on-premise to cloud)
Ability to support legacy Java based applications (e.g. Model Builder/Condor)
Experience with AWS VPC networking and security, creating domains, subnets, EC2 instances and networking components
Hands on experience with infrastructure provisioning tools such as Docker, Kubernetes and Ansible
Experience analyzing and resolving performance, scalability, and reliability issues
Problem and incident diagnosis and resolution
Understanding of fundamental technologies like DNS, Load Balancing, SSL, TCP/IP, networking, and security best practices
Ability to drive enterprise standards around technology, security compliance, systems interoperability, CyberSecurity scans, compliance audits and security exceptions

Benefits

Highly competitive compensation
Benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so
An engaging, people-first work environment offering work/life balance
Employee resource groups and social events to promote interaction and camaraderie

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AWS infrastructure managementLinux (Red-Hat)Windowsshell scriptingJavaDockerKubernetesAnsibleperformance analysissecurity best practices

Soft Skills

team playercommunication skillsproblem diagnosisincident resolutioncollaborationstakeholder engagementprioritizationtechnical support managementstrategic thinkingtime management