Technical Account Manager
FICO
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $118,000 - $185,000 per year
About the role
- Provide technical support for a large client
- Collaborate closely with the Customer Support Manager
- Work closely with teams to ensure consistent, high-quality product/solution delivery
- Manage IT relationships and concerns for the client
- Develop overall technology solution knowledge within the relevant clients
- Ensure success of new services for our clients
- Manage customer satisfaction from a technology solution standpoint
Requirements
- Bachelor's degree in computer science or related field and or equivalent experience
- Experience in technical customer SaaS implementations
- Project experience within environments containing cardholder data, data privacy, and PII
- Experience with end-to-end software development project lifecycle
- Experience across the entire technology stack including server, database, network, and storage
- Self-directed with independent work delivery
- Excellent interpersonal skills
Benefits
- Highly competitive compensation
- Benefits and rewards programs
- Work/life balance
- Employee resource groups
- Social events to promote interaction
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportSaaS implementationssoftware development lifecycletechnology stackserverdatabasenetworkstorage
Soft Skills
collaborationcustomer satisfactionself-directedinterpersonal skills
Certifications
Bachelor's degree in computer science