Senior Call Center Trainer
FIS
Director, Scores Credit Bureau Alliances
FICO
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead and execute the strategic direction and partnerships with North American credit bureaus to achieve FICO’s strategic and revenue objectives.\n
- Meet regularly with partners to establish strategy, develop action plans to accomplish joint objectives, and resolve issues.\n
- Collaborate with internal and external Stakeholders.\n
- Identify potential issues and engage the wider business to take timely and effective action to resolve them.\n
- Identify, develop, and prioritize new product and growth opportunities by working collaboratively with bureau partners and FICO teammates.\n
- Oversee new product rollouts and redevelopment of existing products with our partners.\n
- Work with Scoring Operations to ensure processes are set up for program tracking.\n
- Manage the day-to-day activities with bureau partners to ensure a high level of satisfaction for our mutual clients.\n
- Manage special use and special pricing requests.\n
- Coordinate special projects and initiative with bureau partners (e.g., data requests, scoring software updates, risk-based pricing materials, etc.)\n
- Be the point person for working effectively with bureau partners – know who to call and how to navigate with bureau organization and personnel.\n
- Monitor Bureau Contracts (working with FICO legal) and track contract term dates, termination and/or renewal dates, and notification timeframes; provide coordination and management of contract renewals and amendment processes.
Requirements
- Direct experience and achievements working in one or more of the following roles: partner relationship management, client relationship management, or external project management.\n
- Proven experience working with credit bureaus and credit scoring (Strongly Preferred).\n
- Proven experience managing relationships involving management of revenue streams, payments, or pricing.\n
- Ability to manage and navigate partner relationships through contract amendments, negotiation, and stakeholders supporting these initiatives\n
- Experience with commercial distribution relationships is strongly preferred.\n
- Demonstrated experience at executive level engagement and navigating partner organizations’ structure, influencers, and decision-making process.\n
- Excellent communication skills, capable of promoting collaboration across broad internal and external stakeholder universe across all levels of an organization.\n
- Creative thinker with the ability to troubleshoot effectively and quickly demonstrate forward-thinking, out of the box solutions and adapt based on highly dynamic environments.\n
- Ability to instill confidence and be seen as a trusted advisor.\n
- Comfort with moving between high-level strategy and in-the-weeds implementation.\n
- Highly detail oriented, and willing to do the work, not just manage the relationship.\n
- Motivated and energized by finding new opportunities, developing collaborative relationships, and winning new business.\n
- Experience working with credit bureaus and credit scoring preferred.\n
- FICO product knowledge is a plus.
